*** Help *** Orange offer Sept 2004

darrin

Orange £50 Credit off in Sept 2004

I am currently having a battle with Orange to get the £50 credit that was on offer for online sign-ups in September. They are now saying it wasn't available for the tariff I selected. Did anybody else sign up for the £15 p.m contract which included 120 mins + 30 texts and get the £50 credit.

Thanks

Darrin

matrix999

Hello, I signed up for this tariff and received the promotional offer no problem.

£50.00 credit for me, credited to first bill and £25.00 for mum for recommmending me to Orange.

Tell me more of why they wont credit you..

darrin

At the moment they are saying they have no knowledge of the offer and have to pass it to a different team, "The web team", as it was an online offer. They need to check back in their system to see what offers they had when I took out the contract.

When they come back with "Sorry there was no offer" I would like to be able to say that I know of other people who did get the £50.

I think the offer I has is different to the introduction offer you are referring to as this was direct at https://www.orange.co.uk.

Cheers

matrix999

Good Luck Mate, Hope everything gets sorted

Epiphone

Darrin,

I had exactly the same problem with them. The customer service team told me the offer didn't exist then asked me to fax a print out of the web page to them.

I told them I refused to believe Orange didn't have a record of their own offers so I was put on hold while they went to speak to the "Direct Sales Web Team". Eventually they agreed I should get the £50 but it took 3 months of phone calls.

In fact, I still don't have the £50. They credited it minus VAT so I got £42 instead. Still trying to fight that but getting nowhere.

Fatboy_NSS

I don't think you'll have any joy with this. I was looking for a phone for my g/f at around that time and saw this offer. However the £50 off deal only applied to "Your plan" tariffs, whereas the £15 a month is a promotional tariff so doesn't count. However the normal rate for the Your plan tariff with 120 mins is £25 a month, so you're actually making a saving of £120 over your contract.