Warning - do not use wolstenholmes solicitors

cakinwande

choke01 wrote: »

The second of my 2 emails was a request to cease all action, and credit my account with my initial deposit. The following day, after speaking to another solicitor, I got a phone call from Wolstenholmes who appeared worried that I wanted all proceedings stopped, and assured me they were still working towards the completion date I'd specified. Will let you all know what happens

The less money you give them, the better. My legal claim involved getting back money they owe me due to the fact they did next to nothing on my account for the whole 5 months they had me as a client.

isayoldchap

You will remember I mentioned about my overdue 27k cheque .
Well the letter sent with it did say 19th October but guess what ..........
go on guess..........
It was sent to my old address where we moved from 06th October.

I collected it from the buyers today some two weeks after the move.

Earning intrest in their account instead of mine

Oh and the customer log in system at Wolstenholmes is still showing 61% purchase and 76% for my sale.
Last updated 14/09

lyster101

I'd like to further echo other complaints about Wolstenholmes. I have lost count of how many threads there are about the poor service from this company. I am glad that anyone with the foresight to google the company or this website directly will be dissuaded from using them.

As an update to my previous post, I am still waiting for documentation. The NHBC certificate is still due to me, and has been since completion in April.

I am now in communication with the Law Society, as I urge EVERYONE ELSE to do. Details on the procedure have been outlined previously.

Hopefully we can prevent the misery we have all been subjected to by shutting them down.

dermie54

Had an awfully stressful time with this company...

Kept my money and still have for over a month

not done any work

not responded to any communications

i had to go to their office and demand to speak to someone of which they would not come out and called my mobile! eventually got someone....

mithered and mithered

utter rubbish company! would not touch them at all! amazed they still operate, they do rip people off and they arent bothered....its the whole company and the staff!! all bad

thema

I WAS using Wolstenholmes for a property which was due to complete today. However, due to their sub-standard performance, lack of communication with the all parties concerned and an incapable solicitor I was forced to change firms because they were nowhere near completion. I complained many times but they still failed to improve their service.

Israfel

I'm sorry to hear this, hope you get into your new house soon, as for dealing with the complaints department, they don't answer the phone or reply either. I get the feeling it will be a while before I get my £300 back that I put down initially if at all. It amazes me these people are allowed to operate

Sunny2good

Whilst i was searching for a solicitor, i also applied on their website to geta quote. It was quiet cheap compared to the other quotes ive been getting. I decided to do a bit of research and found alot of forums here and elsewhere on the net full of complaints. Two hours after the quote, i got a call from their sales agent who wanted me to book them as my solictors. Same story, wanted £300 deposit. When i told him that why should i go with them when all i hear is bad reviews for the company, i was told that things have now changed. I told him that im still looking around and will contact them if i wanted their services.

After that, i must have received nearly 30-40 missed calls and a few voicemail message from the same person , whilst i was busy in meetings at work the next morning. I had to call him back to make it clear to him that i did NOT want to do any dealings with them.

He seemed very persistent but i said no, all thanks to the people on this forum. Its only after reading about your experiences that i chose not to go with them.

In the end i went for one of the solictors whose office is on a highstreet near my house

cakinwande

UPDATE: This is funny.

Letter from LCS a few days ago:

"I write further to my email dated 8 October 2009 in order to update you on the progress of your complaint.
As explained in my email on 8 October 2009, I raised your concern regarding the failure to return telephone calls that date. At that stage, I requested a response from the firm on 13 October 2009. This was not received therefore I chased the firm on 19 and 20 October 2009. I did not receive a response to my telephone messages therefore I wrote to the firm on 21 October 2009 asking the firm to respond to the complaint by 23 October 2009 but nothing was received. I chased the firm again today but have not received a response to my telephone message.

I shall continue to chase the firm for their response to the complaint. The Legal Complaints Service has the power to request the firm's file in order to consider the complaint without their input."

Are Wolstenholmes scared? They blimming well should be..

sooperdooperfly

These guys are useless.

Nazma tried to sort out my issue and at first I got a call and email straight away from the person handling my case. Promised to give me an update the next day but didnt. Tried ringing and emailing but didn't get a reply, not even an acknowledgment. I can only try and chase up again on Monday but apart from driving there and knocking on their door I don't know what I can do!

cakinwande

sooperdooperfly wrote: »

These guys are useless.

Nazma tried to sort out my issue and at first I got a call and email straight away from the person handling my case. Promised to give me an update the next day but didnt. Tried ringing and emailing but didn't get a reply, not even an acknowledgment. I can only try and chase up again on Monday but apart from driving there and knocking on their door I don't know what I can do!

Seriously, dont bother with them anymore. Say you want your money back and find a local solicitor, check online for reviews first...! They will continue to waste your time and your money. I changed solicitors with ease after FIVE MONTHS of Wolstenholmes doing eff all. If you have any other parties involved, inform them of their lack of progression, they will understand. Make sure you make a legal complaint about Wolstenholmes. We need to close these people down!!!