Trying to re-establish broadband connection.......

johnnytee

...... and getting nowhere. I had to do a re-install of XP as I was my laptop was overwhelmed with trojans and viruses. My laptop can now not find or recognize Virgin broadband connection. Can anyone post a walkthrough? I'm at the end of my tether!Thanks

angle

Hi,

I'm not entirely sure, but my starting point would be to make sure you can find no reference to it on your laptop and then reload it from scratch.

I know that's not particularly helpful, but it's what I would do.

johnnytee

Ah! I don't think that is possible. The only disk I have is from the old days of Telewest. They were then taken over by Virgin. I have no connection materiel from Virgin.However,the connection is there. I'm using it now to write this via another machine.There is no reference to it on the laptop that I can find.

aliEnRIK

Goto DEVICE MANAGER. I suspect the ethernet controller or suchlike needs a driver (Therell be a yellow exclamation mark next to anything that requires a driver)
Did your computer come with a disc of drivers? (It should have)

mluton

as above, is there an /!\ next to the network card

johnnytee

Ethernet controller,Multimedia Audio Controller,PCI Modem,SM bus Controller,Video Controller.All are excamation marked. Would the drivers be on the recovery disk that came with the laptop?

aliEnRIK

I dont think itll be on the recovery disc. But there SHOULD be a disc with drivers on that came with the laptop

johnnytee

Will dig them out and have a butchers.

mluton

Try the manufactuers website (ie. Dell and download drivers)

johnnytee

I found a system software disk in the bundle I got with the laptop. Tried to re-install the drivers from that without success.

mluton

Whats the make, model no ?