Lloyds tsb

stephharvey_2

I have been attempting to retrieve bank charges in excess of £10,000 from Lloyds/TSB since 2005 and have tried to accelerate the compliant under the financial hardship rule since last summer. Lloyds/TSB are still unresponsive stating that 'my complaint is getting the attention it deserves'!!! However Barclays recently paid up within 30 days. Why are Lloyds/TSB not dealing with things as quickly as Barclays.
I really could do with settlement, can you help?

natweststaffmember

stephharvey wrote: »

I have been attempting to retrieve bank charges in excess of £10,000 from Lloyds/TSB since 2005 and have tried to accelerate the compliant under the financial hardship rule since last summer. Lloyds/TSB are still unresponsive stating that 'my complaint is getting the attention it deserves'!!! However Barclays recently paid up within 30 days. Why are Lloyds/TSB not dealing with things as quickly as Barclays.
I really could do with settlement, can you help?

is it personal account or business account?
do you have priority debt arrears(mortgage/rent, council tax, utilities)?
If you do is there any repayment plans in place for the arrears?
Has the situation changed since Barclays paid out?

jos004

stephharvey wrote: »

I have been attempting to retrieve bank charges in excess of £10,000 from Lloyds/TSB since 2005 and have tried to accelerate the compliant under the financial hardship rule since last summer. Lloyds/TSB are still unresponsive stating that 'my complaint is getting the attention it deserves'!!! However Barclays recently paid up within 30 days. Why are Lloyds/TSB not dealing with things as quickly as Barclays.
I really could do with settlement, can you help?

If only those overpaid ******* at the FSA could come up with a way of enforcing the hardship waiver, to account for heavy CC's and loans as these were included at the outstart. Not just priority debts.

...and no natweststaffmember, I haven't got any ideas myself, but then the FSA are paid to do exactly, that. ( no offence to your good self ).

natweststaffmember

jos004 wrote: »

If only those overpaid ******* at the FSA could come up with a way of enforcing the hardship waiver, to account for heavy CC's and loans as these were included at the outstart. Not just priority debts.

...and no natweststaffmember, I haven't got any ideas myself, but then the FSA are paid to do exactly, that. ( no offence to your good self ).

No offence taken but I didn't ask a question though, lol.

I think some of my posts perhaps when you have been on is that sometimes we are very quick to shout, "complain to ICO/FSA and Trading Standards" without checking the basics, ie where was forms sent, is there any priority debts or has it been 40 days etc.etc. However, financial hardship in the waiver is poorly worded IMHO. My opinion is that the £500 over 12 months needs either removing or replacing. It is a bad indicator. I think that priority debt arrears should be more clear and that perhaps emphasis on banks being more open with secondary debts ie accepting token payments when an I&E form clearly shows a downturn in finances.

I live in hope on the above.