We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Want to become a Forum Ambassador? Visit the Community Noticeboard for details on how to apply
Claiming a credit card chargeback
Slinky_Malinky
Posts: 896 Forumite
Hi,
I am hoping for some advice.. I bought an item online, it was delivered last week. For several reasons I was not happy so checked my rights under Distance Selling regs with trading standards. They advised me to send a letter rejecting the goods etc. plus that because I paid by phone and they never pointed out any terms and conditions that I would not have to pay anything to return it ( not had any paperwork regarding my purchase from them at all) Today I have had an email from the company saying they will not refund if goods have been opened from original packaging or used. I emailed them back and said that I was allowed under distance sellings rules to inspect the goods and that I have not used it at all and if they still would not refund I would claim a chargeback from my credit card company. They have not responded to this but I am very worried. I know I have not used it but what if they try to say I have? Would this stop me getting the money back from my credit card? I have not been able to post the item back to them as it is very large and I asked their advice on how to pack it.
Has anyone ever been refused a refund and then claimed from their card? How on earth do I prove I didn`t use it? I`m sorry I know there may be info on various threads here but I am so upset by this I feel ill.
Hoping someone can put my mind at rest as I stand to lose over £400.
I am hoping for some advice.. I bought an item online, it was delivered last week. For several reasons I was not happy so checked my rights under Distance Selling regs with trading standards. They advised me to send a letter rejecting the goods etc. plus that because I paid by phone and they never pointed out any terms and conditions that I would not have to pay anything to return it ( not had any paperwork regarding my purchase from them at all) Today I have had an email from the company saying they will not refund if goods have been opened from original packaging or used. I emailed them back and said that I was allowed under distance sellings rules to inspect the goods and that I have not used it at all and if they still would not refund I would claim a chargeback from my credit card company. They have not responded to this but I am very worried. I know I have not used it but what if they try to say I have? Would this stop me getting the money back from my credit card? I have not been able to post the item back to them as it is very large and I asked their advice on how to pack it.
Has anyone ever been refused a refund and then claimed from their card? How on earth do I prove I didn`t use it? I`m sorry I know there may be info on various threads here but I am so upset by this I feel ill.
Hoping someone can put my mind at rest as I stand to lose over £400.
0
Comments
-
What is 'the item'?Gone ... or have I?0
-
A mattress. It was delivered rolled up like a sausage so impossible to inspect it without opening it, but I have not used it. Now I don`t know how on earth to re-pack it.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.9K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.5K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards