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Natwest one crazy bank
bagsacash
Posts: 194 Forumite
I have an eSaver and a current account with Natwest, both opened around the begining of May.
A few weeks ago I thought I'd transfer some money from my eSaver to another bank.
I was informed by online while trying to do the transfer that I need a card reader. Umm, I thought why did they not send me one of these if it is needed to operate my account. Anyhow, I place the order for the card reader, 15 days later it arrives, I try to register the reader and I'm informed I cant proceed because the current account card has been canceled because it was not register in time. So Natwest offer to send out another card, which could to up to ten days.
So I phone Natwest and ask to do a money tranfer over the phone. The man tells me that its not possible because this is an eSaver and tranfers can only be done online. I ask why Natwest did not send all the things I need to operate this eSaver account, he replies that Natwest only send out card readers to those who have opened an online account. I point out to him that an eSaver is an online account. He says that Natwest only send them to people who request them, so I tell him thats not a very fair way to treat customers since they can be left without a method of withdrwing money when they might need it.
After so time the man at Natwest goes into a diatribe about the security features the card reader offers and how it protects customers from fraud thats why they require a card reader to operate an eSaver account, the reader generates a unique security number each time. So I asked again why they did not send the card reader when I fist opened the account. He said because some people don't wish to withdraw their money and like to leave it in the account because it pays a good rate. I laughed when he said that.:rotfl:
After bombarding him with many questions he says you can tranfer the money if you phone the Online Team on 0845 6050789. I phone the number saying "I want to close my account", the man says you have to put it in writting to be able to close the account, so I ask to transfer money money from the eSaver account, he says you cant tranfer money in an eSaver over the phone you have to use a card reader and do the tranfer online for security reasons.
Here comes the madness, while talking to the man I tranfer all the cash in the eSaver, but 2p, into the Natwest current acount and then request the man to transfer all the money from the current account to another bank, he says he will do that and askes a few questions, job done.
What happend to all that security the card reader was meant to offer me?
Why didn't the fools just save me the hassle and do the transfer direct from the eSaver?
Why didn't they just tell me on the first phone call all I needed to do was trafer from eSaver to Current account and he would have done it for me?
Why p*ss off customers so much they want to close their accounts?
A few weeks ago I thought I'd transfer some money from my eSaver to another bank.
I was informed by online while trying to do the transfer that I need a card reader. Umm, I thought why did they not send me one of these if it is needed to operate my account. Anyhow, I place the order for the card reader, 15 days later it arrives, I try to register the reader and I'm informed I cant proceed because the current account card has been canceled because it was not register in time. So Natwest offer to send out another card, which could to up to ten days.
So I phone Natwest and ask to do a money tranfer over the phone. The man tells me that its not possible because this is an eSaver and tranfers can only be done online. I ask why Natwest did not send all the things I need to operate this eSaver account, he replies that Natwest only send out card readers to those who have opened an online account. I point out to him that an eSaver is an online account. He says that Natwest only send them to people who request them, so I tell him thats not a very fair way to treat customers since they can be left without a method of withdrwing money when they might need it.
After so time the man at Natwest goes into a diatribe about the security features the card reader offers and how it protects customers from fraud thats why they require a card reader to operate an eSaver account, the reader generates a unique security number each time. So I asked again why they did not send the card reader when I fist opened the account. He said because some people don't wish to withdraw their money and like to leave it in the account because it pays a good rate. I laughed when he said that.:rotfl:
After bombarding him with many questions he says you can tranfer the money if you phone the Online Team on 0845 6050789. I phone the number saying "I want to close my account", the man says you have to put it in writting to be able to close the account, so I ask to transfer money money from the eSaver account, he says you cant tranfer money in an eSaver over the phone you have to use a card reader and do the tranfer online for security reasons.
Here comes the madness, while talking to the man I tranfer all the cash in the eSaver, but 2p, into the Natwest current acount and then request the man to transfer all the money from the current account to another bank, he says he will do that and askes a few questions, job done.
What happend to all that security the card reader was meant to offer me?
Why didn't the fools just save me the hassle and do the transfer direct from the eSaver?
Why didn't they just tell me on the first phone call all I needed to do was trafer from eSaver to Current account and he would have done it for me?
Why p*ss off customers so much they want to close their accounts?
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Comments
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I've never managed to get the card reader working. Couldn't get it matched up to a card as Nat West couldn't manage to sort out which account it was for.
I always do transfers via my current account anyway. To transfer to 3rd parties I transfer to my egg savings account (transfer facility set up many tears ago) then use that to make the payment.
Anything else I would call - I still have a manager I can talk to and he is very good and the only reason I stay withy natwest.0 -
Agree with you totally Nat west do not make it simple I just got my card reader, not that I want to move money but some day I might so to be prepared I requested one, what a load of nonsense (being polite).
gary0 -
I was sent an unsolicited card reader over 12 months ago, but have never been asked to activate it when doing online stuff, thank goodness. Life's complicated enough
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I hope this doesn't mean they are now making them compulsory.
I haven't bogged off yet, and I ain't no babe
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It's needed to set up a new payee online but not to make payments to existing one's.0
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I think these card readers may become more common as a method the banks use to help prevent online fraud. Nationwide use one as well as Nat West.
My main current account is with Smile, I had an e-mail from them a while back saying they were going to introduce card readers too.
I do agree though that Nat West should supply a reader on account opening. I opened an e-saver for the bonus rate they were paying at the time and found it irritating to have to order a card reader before I could set up any transfers back out to my current A/C.
Having said that I had no problems registering it with the card they sent me. I've only had to use it once to set up the transfer back to my current A/C.0 -
I quite agree.
Card readers should be compulsory - meaning that everyone gets one when they open an account - or they should be optional - meaning that you do not have to use one unless you request one. Anything else is just silly.0 -
Tesco, RBS etc also use the card reader system.
My biggest gripe with Natwest is their understanding of 'Online banking'. Just about everything ive tried to do 'online' turns into postal paperwork and telephone calls.0 -
All the questions you asked were answered here: http://www.natwest.com/personal/savings/g1/instant-access/e-savings.ashx?DCMP=ILC-PersHPeSavBnr#tabs=section3
Anything that I do say, is strictly my opinion
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All the questions you asked were answered here: http://www.natwest.com/personal/savings/g1/instant-access/e-savings.ashx?DCMP=ILC-PersHPeSavBnr#tabs=section3
And there is the problem with the Nat West system - lack of information.
The page you link to mentions the card reader once with no mention of how you get it in the first place. Like the OP, I only found out I needed one when I tried to withdraw. If it is required, it should be sent on account opening!
"How do I make withdrawals?
Simply make an electronic payment from your e-savings account to any other UK bank account. To ensure your funds remain safe, you will need to use your card reader."Do Money Saving sites make you buy more bargains - and spend more money?0 -
And there is the problem with the Nat West system - lack of information.
I think it's more to do with selective reading rather than lack of information!The page you link to mentions the card reader once with no mention of how you get it in the first place. Like the OP, I only found out I needed one when I tried to withdraw. If it is required, it should be sent on account opening!
"How do I make withdrawals?
Simply make an electronic payment from your e-savings account to any other UK bank account. To ensure your funds remain safe, you will need to use your card reader."
The account is an account which is operated online only - e-accounts usually are. Several times on the page it's mentioned, and implied, that you need Digital Banking to get access to your account. The links that are provided for online banking do mention the card reader!...but you will need to register for online banking in order to open and use this account. It takes approximately 5 days and we don’t charge for our online banking service. Why not sign up today – and start accessing your existing accounts? More on online bankinge-Savings is an internet-only account. However, it’s quick and easy to apply online. To use your e-Savings account you’ll need to register for online banking.
Also, if I recall correctly (I've had digital banking for a long time now) the online registration process does mention the card reader aswell.We’ll also confirm your online banking login details. Once you’ve activated online banking you can start using your e-savings account.Anything that I do say, is strictly my opinion
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