New TV is analogue only!

JCP

Yup, that's the tv, though I don't think she ordered it from them.
She is actually very technically minded, but I guess in this case she missed something pretty key or they didn't make it clear. Either way, the end result is the same and you end up in a he said, she said situation.

I think this is going to get chalked up to one of life's little learning experiences unfortunately.

Thanks to everyone for their opinions. Not necessarily what I was hoping to hear but useful nonetheless. I know it isn't a mistake I'll make when my tv needs replacing (and since the picture has started going intermittently, that day probably isn't far off)

Cheers all

gardner1

scotsbob wrote: »

If you were to discover that the on/off switch was only working intermittently then you would have a right to reject a faulty tv and get a full refund.

you never know it MIGHT develop a fault:rolleyes:

macman

JCP wrote: »

Yup, that's the tv, though I don't think she ordered it from them.
She is actually very technically minded, but I guess in this case she missed something pretty key or they didn't make it clear. Either way, the end result is the same and you end up in a he said, she said situation.

I think this is going to get chalked up to one of life's little learning experiences unfortunately.

Thanks to everyone for their opinions. Not necessarily what I was hoping to hear but useful nonetheless. I know it isn't a mistake I'll make when my tv needs replacing (and since the picture has started going intermittently, that day probably isn't far off)

Cheers all

If I were spending £2,500 on a TV (or even a fifth of that), I think I would want to see the picture for myself. I might buy it online but I would want to see one in the flesh before ordering.

JCP

Oh she did see it before ordering, but they told her that they didn't have a signal where they were so played a DVD I believe.

stokefan

scotsbob wrote: »

If you were to discover that the on/off switch was only working intermittently then you would have a right to reject a faulty tv and get a full refund.

lol like it

withabix

http://www.mirrormedia.com/spec%20sheets/TV%20page/32%20LCD%20spec%20210x210%20%20TV.pdf

Brochure clearly says analogue tuner.

Only 1080i as well!

withabix

scotsbob wrote: »

If you were to discover that the on/off switch was only working intermittently then you would have a right to reject a faulty tv and get a full refund.

However the supplier would have the right to repair or replace with the same model.

...and at £2500 for a £250 telly with mirrored coating and a picture frame, I know what I would do if I sold you one!

Fifer

withabix wrote: »

However the supplier would have the right to repair or replace with the same model.

No. Not if the goods supplied were not fit for purpose and of satisfactory quality. Under the SOG, the customer is entitled to a full refund.

derrick

The OP posted on 30th June, saying , "where my mate was telling me that she took delivery of her new lcd HD ready TV".

It is now the 5th July, under DSR's they have 7 WORKING days, beginning the day after delivery to return the TV without reason.

If delivery was on 30th June they have until 9th July to inform in writing, (e-mail is acceptable), that they wish to return the TV, depending on T&Cs they may have to pay for the return P&P, if this was not stipulated prior to delivery they will not have to pay the return P&P.

So if not happy, return it for a full refund which will include ALL monies paid including original P&P.

withabix

derrick wrote: »

The OP posted on 30th June, saying , "where my mate was telling me that she took delivery of her new lcd HD ready TV".

It is now the 5th July, under DSR's they have 7 WORKING days, beginning the day after delivery to return the TV without reason.

If delivery was on 30th June they have until 9th July to inform in writing, (e-mail is acceptable), that they wish to return the TV, depending on T&Cs they may have to pay for the return P&P, if this was not stipulated prior to delivery they will not have to pay the return P&P.

So if not happy, return it for a full refund which will include ALL monies paid including original P&P.

No DSR here - the OP bought it from a SHOP.