Bank Error in my favour, what should I do?!

never-in-doubt

willo65 wrote: »

Notice I said if they have TOO many differences in my post.

My humble apologies - I did in essence repeat what you'd said lol (a blonde moment )

:beer: :beer: :beer:

never-in-doubt

BarclaysManager wrote: »

I have never come across a cashier who actually had 20 deposits all for the exact same amount in one day, but that's an aside.

I understand what you mean but I never mentioned the same amount, I meant all above a certain amount. Anyway, I see your logic and it does make sense.....

BarclaysManager wrote: »

I make it sound easy because it IS that easy. Retail banks are robust audit environments to say the least, it does not take long to find a till difference at all. A few hours is ridiculous. A till difference does not require special investigators who specialise in audit trails and internal fraud to find.

:rotfl: I agree, they don't get specialist investigators in but they do for internal fraud where staff steal and skim into a dormant staff account for example. Not going into detail but what I was specifically referring to was I understand audit trails and my point remains; if 20 different customers throughout the day all paid in more than £1000 and the till was £100 down at close of play then the process should be that the cashier sits and goes through the high paying-in-slips and checks against the amount credited to the actual account. This takes minutes, agreed.

However, assuming the cashier doesn't take this approach or we're talking a lesser value, say £20 out, then it would be a long boring process performing audit trails to locate the error. The audit trail would link the electronic paying-in-slip with the actual amount credited and would track the error in seconds - but it'd take hours to filter the criteria etc to generate the report in the first place.

BarclaysManager wrote: »

There's nothing wrong with going back and saying you were given too much. It makes you look good to the bank staff, and might net you some favour - I sent hampers to people who were honest enough to bring it back. No idea if Natwest let their managers do the same, but I'd imagine they have something similar for complaint handling etc (FSA re: non-financial gesture of goodwill).

I agree but what I disagreed with was the OP ringing a call centre (probably 10,000 miles away) - I did say he'd be better to mention it next time he is in the branch......

BarclaysManager wrote: »

Just remember, bank staff are people too - wouldn't you rather be remembered by them as the honest person than the person who tried to get away with it?

Definitely - agree with you wholeheartedly...... :beer:

BarclaysManager wrote: »

That's not a fact - till overs are just as bad as till shorts, usually worse for the number of complaints they cause. There is no "black hole" for the money to go to, it goes to a specific account to wait for it to be claimed. And it is raised as a performance development point.

A till must balance, whether short or over, and the difference MUST be found where possible.

All till outages (short/over) can be looked at as fraudulent activity so is usually monitored if regular occurances - but you know this anyway

I know what you mean, but the interest earned on the dormant account (i.e. the specific account) goes somewhere and it certainly doesn't come to us or charity does it now? LOL :rotfl::rotfl:

charlieboycat

Maybe I missed something here, but the OP made no reference to a pre-completed payin-slip, merely to "making a deposit" and to "telling the cashier the amount". If there is no pre-completed PIS then presumably the cashier counts the notes, enters an amount into the computer terminal, and issues a receipt for the amount so entered. If there were only X hundred notes but the cashier mis-typed the transaction as X+1 hundred then how could it ever be traced?

walsh1980

Hi there,

On a similar note to posts previous I too had a bank error in my favour. I cashed two cheques for £100 and £95 via the hole in the wall, however the day after I checked my account on-line and, along with these two credits, was a cheque credit for £480!

I'm pretty sure i'm not owed that by anyone so I rang Nationwide to find out if they could tell me who the cheque was from. They said it was too early to tell as it had only been put in the day before.

Any thoughts/ideas/opinions as to what I should do? Do I ignore it or chase them up or anything else inbetween?!

Thanks

never-in-doubt

walsh1980 wrote: »

Hi there,

On a similar note to posts previous I too had a bank error in my favour. I cashed two cheques for £100 and £95 via the hole in the wall, however the day after I checked my account on-line and, along with these two credits, was a cheque credit for £480!

I'm pretty sure i'm not owed that by anyone so I rang Nationwide to find out if they could tell me who the cheque was from. They said it was too early to tell as it had only been put in the day before.

Any thoughts/ideas/opinions as to what I should do? Do I ignore it or chase them up or anything else inbetween?!

Thanks

This will automatically be corrected - just do not spend the dosh! LOL