***** service from Amazon.co.uk

mrme

needstoknow wrote:

i have so far had no problems with amazon, however a call center would be nice, but then this does push up costs so tough 1! but yeh amazon are very good.

They do have one! Its free as well 0800 2796620 (Monday-Friday 08:00-18:00) They will not take orders over the phone but can check up on orders answer queries bla bla bla

Precious_Thing

I use Amazon all the time and agree that they are excellent. I once ordered an import cd from Australia around November time. They had problems getting it and it arrived after Christmas. Presuming it was for someone's Christmas present, they apologised for it arriving after the 25th Dec, and gave me a £5 credit!

It was just for me and I hadn't even mentioned Christmas present, but how nice of them anyway.

Precious Thing.

devon-gnome

I too would like to say how good Amazon.co.uk are. I bought a combi dvd/video tv and found the video heads to be faulty so rang the freephone customer services. They told me to send it back at my own expense (cos I'd gone over the 28 days) and that they would reimburse the original cost plus the postage.
I got Parcelforce to collect it from my workplace and within a few days, I got an email re refund. I checked my bank account and it was all there.
Great service.

Catch_A_Fire

JohnG wrote:

However I'm not so keen on their Market Place service as you have to rely on the individual suppliers - I avoid it though find I have to be careful not to order something through it by mistake. :eek:

Does anyone know if it is possible to exclude Market Place-only products from search results? - it's very frustrating sorting results by price ascending and having to wade through 8 pages of Market Place stuff - all because they don't stock it - therefore their price £0.00!