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bt total broadband

Hi,
I would just like to know how other people have got on with BT.
I am due to get my phone and broadband package tomorrow after waiting about 3 weeks for it.
I have just been reading some really bad reviews about them which is worrying as i have signed up for 18 months. I thought i was going to leave my present company and get an improved service.
Am I going to be disappointed ?
Thanks for any advice.
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