British Gas Hung Up on me - Seriously annoyed

Vestra

sundries wrote: »

what do you do about these automated calls. They dont start until I say hello and I am getting about 6 a day trying to sell me debt consolidation stuff i dont need

That's for a separate topic I think, I'm getting these too and they are doing my head in, I have complained to TPS (not head back).

beaker141

Cheers all for the banter - I'll perhaps email and call, more to make the point and have a laugh back at them, than to get any apology or recompense.

c0113tt3

In reply to plush Chris.

Firstly, I do remember a posting in the past from MSE Martin, in regard to complaints and what your time is worth. Also that the use of complaining can be seen as using your servcies to identify where problems are and inform the relevant company.

That is certainly aspects and attitude to take when making complaints.

Secondly "seriously annoyed" by the op, is distress, and of course was very rude to hang up. Maybe the op would have liked the opportunity to state, well thanks, but please remove my details etc.. and dont call. He was not given that opportunity and thus needs to spend more time to state this to BG. Which of course depending on which route of contact you take, may take several attempts and still get hassled with marketing calls.

Now with TPS, as you may be aware, if you are registered, it makes any uk based marketing call illegal, of course compnaies get around this by a non uk call centre / marketing call.

So, is someone allowed to get compensation for taking the time to inform of problems / complaints to a company? and what is your time worth? Ombudsman thinks so. Then of course the rudeness and inconveniance of having to contact them as the op was not given the opportunity to inform them not to call in future. The time involved with that and some limited cost either by post, telephone, but of course email costs nothing.

Then I suppose you have to take a stance on what would really make the company listen / remember, a good talking to / complaint? where upon it will be forgotten or even ignored. Or if it actually hurts them within their profits? of course limited but if everyone did this, they would sure listen up and change.

Then you have the companies own guidelines / ofgem, where upon different circumstances / complaints, the company offers recompense off their own back. They of course accept this as a course of action and is a route that they naturally follow themselves.


So Chris, is mse martins view, ombudsman view, ofgem / company view wrong?

yes we should be compensated for the companies mistakes.

I hope this is sufficient for you.

As for your example, pushing in front of a que, most people usually mutter to themselves or the person next to them, because uk public dont usually complain, but that is now a trend that has long gone, and people are now learning to complain and achieving change through it.

Plushchris

I'm not saying its wrong I just said I cant understand it!

My time and sanity are worth more to me than wasting time, effort and possibly money on the chance of getting a goodwill gesture/compensation of ten or twenty quid.

If the op was to go to all the effort of complaints whats to say that the person on the phone will just say "oh sorry we got cut off and couldnt get your number to call you back" (I'm sure that would probably be the response)

Thats not rudeness, it *could* just be a technical problem, is that really worth getting worked up over and wasting time and money complaining? I my opinion it isnt.