Hairy yoghurt bar

Fatso_the_wombat

First of all I apologise if I'm posting this in the wrong place, but it seemed the best of the forums to me, and I'm sure there's some expert here that knows the best way to do things...

I bought one of those healthy yoghurty/fruity bars and after taking a bite, it seemed a bit, well, hairy... A close examination of the bar showed a hair coming out of the top, going down into the bar, and coming out the side. Not the sort of thing you expect...

It's clear it got their during the making of the thing.

So, given this, I'm going to be sending them off a nice, polite letter complaining about this, but I've heard conflicting advice as to what to do with the bar. Should I just send in a photo of the offending hairy bit, or send in the actual bar. Someone said, with regard to the latter option "ooh, no, you don't want to do that; that's your only evidence, what if they accidentally lose it"...

So. Pop quiz, hotshots: what do I do?

Sharra

I'm not an expert but I definitely wouldn't send it - I'd send a photo and take it from there. Things so often 'accidently' get lost in the post.
I had bits of cardboard in a magnum bar and kept the evidence in my freezer. They sent me vouchers just on the strength of a phone call.

PugLady_2

I'd give my local Trading Standards a ring and ask them.

jaffacakes_2

I'd send a photo.

wishingonastar_3

i'd send the letter, if they really want it back they'll send you postage paid envelope for it. i had a similar problem with a choc bar a while ago, i kept the bar, they requested it sent back in there own envelope, and i got a some lovely vouchers.

MrsTinks

I'd either call ro write them and ask how they would like you to return the bar. KEEP PHOTOS of the item and make sure it's sent recorded

I had some packs of Ryvitas once where the back "seam" hadn't been sealed so where in effect open... I e-mailed Ryvita and they sent me about 6 packs of Ryvita, some hadn't even been released yet When I asked if they wanted me to send the faulty packs back they said not to worry as from the problem description and the flavour they could trace the machine and double check it was fixed by now but thanks for the offer etc etc etc

trepxe

I sent back a piece of meat to Asda over 2 months ago, which was in my (suitable for vegetarians)Asda own brand spicy tomato & lentil soup. I told them how disgusted I was that it was in there, but as yet have had no response. Unfortunatley I now have no evidence for trading standard, next time if its something that bad I think I will go straight to the papers, especially if its an Asda brand again.

Any Asda head office staff reading, I'M STILL WAITING FOR YOUR APOLOGY, IF YOU HAVE ANY CUSTOMER RELATIONS THEN NO DOUBT YOU WILL PUT IT STRAIGHT IN THE POST NOW.

yorkshirepudding_4

i called huggies when i came to change my daughters nappy and found that some of the crystals had burst out. when i was on the phone she said something about returning it and i just dismissed it thinking id misheard her, i couldnt believe when a prepaid envelope turned up, are they gluttons for punishment or what?

leona71

trepxe wrote:

I sent back a piece of meat to Asda over 2 months ago, which was in my (suitable for vegetarians)Asda own brand spicy tomato & lentil soup. I told them how disgusted I was that it was in there, but as yet have had no response. Unfortunatley I now have no evidence for trading standard, next time if its something that bad I think I will go straight to the papers, especially if its an Asda brand again.

Any Asda head office staff reading, I'M STILL WAITING FOR YOUR APOLOGY, IF YOU HAVE ANY CUSTOMER RELATIONS THEN NO DOUBT YOU WILL PUT IT STRAIGHT IN THE POST NOW.

Asda are appauling at dealing with complaints, i have a complaint ongoing with them at the moment. They delivered my shopping and a faulty juice bottle with the top burst leaked onto my laminate flooring in the hallway, needless to say it's damaged my floor as the bag was left there for at least 10mins. So i've issued a complaint and want them to repair my flooring. They said they'll patch it!!! Hmmm i think they'll find it hard to find the correct colour etc, but they can have a good try. 2 months on and i'm still waiting......

Leona

tatts_2

Ive had several thinsg Ive had to send back.......
one was a chicken pie, complete with a chicken feather :S ... I did put the feather taped to the letter, and all they sent was a voucher for another pie!
Another was some co op petite pois peas (frozen) comlete with half a frozen caterpillar! Kept it in my freezer as evidence , sent a letter to them and heard absolutely nothing back!
Another was when my son was a baby ( he's almost 14 now) and I found a shard of glass in his Pampers nappy (which was wet when I saw!) it had actually cut his skin, I wrote and complained and they sent a pre paid bag to me to send the nappy wrapper (not the used nappy thank gawd! lol and not the remaining unused nappies) and a voucher for a new pack, never heard from them again thugh, so no apology with explanation.
Saying that, these were a quite a few years ago now, and knowing what i know now, Id definately take a photo, send a letter, keep the evidence and take it from there
If its something you consider serious, then point it out to them, dont be fobbed off with a voucher and no explanation!
Dont like the sound of a hair in any of my food *urgh*
Have read several times in mags about consumer rights etc, that if you want to complain, try to be humourous about it, apparently it gets you further! (dont know how well this actually works though!) keep us posted as to what happens

callansdad

Last year i had bought a large box of Huggies from Makro. I complained to Huggies as every nappy i took off had crystals everywhere. They didn't ask me to send them back. They did send me £10 vouchers though which is better than i thought i would get, but then again the pack i bought cost £23.

Took a pack of George nappies back to Asda. Usually use Pampers but budget was tight that month, i had used them before without a problem but everyone had crystals. I was changing my daughter and she grabbed hold of the nappy i was about to put on to her. She started crying and when i looked at her face she was covered in the nappy filling which looked like sawdust. I looked at the nappy and it didn't look like it had been sealed properly. I got another one and noticed the same. I went looked at 20 of the nappies and they all had this rip. Took them back to Asda and the nice lady let me exchange for a box of Pampers.

My mum found a leaf in a tin of Baxters soup a couple of years ago. They sent her out some vouchers. Didn't think they had much choice though considering she stayed 10 minutes away from them :rotfl: