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getting a refund out of easyjet

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Comments

  • debjacka
    debjacka Posts: 28 Forumite
    The only way I got anything done with EasyJet was by writing three times to the CEO. It took some doing but I did eventually get it sorted out. You're absolutely right, if it's not completely straight forward they just can't do it!
  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    debjacka wrote: »
    The only way I got anything done with EasyJet was by writing three times to the CEO. It took some doing but I did eventually get it sorted out. You're absolutely right, if it's not completely straight forward they just can't do it!

    Was that Carolyn McCall or Andy Harrison?
    Posts are not advice and must not be relied upon.
  • LordUxbridge
    LordUxbridge Posts: 5 Forumite
    I'm amazed how happy a lot of you sound with the idea of getting your airport tax back!

    Just tried to cancel and get a refund for a flight in May I can't make, and even according to Trading Standards, I can't get anything because I bought online.

    To my mind - I paid for something and didn't use it. Therefore, I ought to be refunded.

    They get to put someone else in the seat I've left free AND keep my money.
  • Voyager2002
    Voyager2002 Posts: 16,349 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    LordUxbridge wrote: »
    I'm amazed how happy a lot of you sound with the idea of getting your airport tax back!

    Just tried to cancel and get a refund for a flight in May I can't make, and even according to Trading Standards, I can't get anything because I bought online.

    To my mind - I paid for something and didn't use it. Therefore, I ought to be refunded.

    They get to put someone else in the seat I've left free AND keep my money.

    This is nothing to do with buying on-line, but is a condition of the fare. I am sure that you had the option of paying a lot more for a fully-flexible ticket. The rules are similar for bus and train tickets. Whether or not this behaviour is "fair", it is legal and is the way in which most public transport works, so I suggest you get used to it.
  • Caz3121
    Caz3121 Posts: 15,912 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    when you book a flight online you need to tick a box saying that you have read the terms and conditions, I assume you did not read these but still ticked the box, is that correct? everything is there regarding cancelling
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