Alliance and Leicester PPI reclaim -contant delaying.

jaydeeuk1

Hi, just wondering what my next step should be.

About 5 months ago, I had a letter from A&L saying that my loan has PPI and should have any questions to ring them or if there is no problem then ignore the letter etc.

I had no idea I had ppi as there is no way I would have chosen to had it added, so I started the reclaiming process imediately.

A couple of weeks later I had an acknowledgement letter. A couple of months later I had a letter they are still investigating and unable to provide an outcome.

Just now (another month or so later) I've had an identical letter. I don't want to phone them up as I want to keep everything in writing but wondering what should I do next? Can they keep delaying indefinitely?

di3004

jaydeeuk1 wrote: »

Hi, just wondering what my next step should be.

About 5 months ago, I had a letter from A&L saying that my loan has PPI and should have any questions to ring them or if there is no problem then ignore the letter etc.

I had no idea I had ppi as there is no way I would have chosen to had it added, so I started the reclaiming process imediately.

A couple of weeks later I had an acknowledgement letter. A couple of months later I had a letter they are still investigating and unable to provide an outcome.

Just now (another month or so later) I've had an identical letter. I don't want to phone them up as I want to keep everything in writing but wondering what should I do next? Can they keep delaying indefinitely?

Hi there

Golly they are stalling on this one.......:eek:

I would contact the Financial ombudsman service (FOS), by phone, explain to them what has happened so far, because normally after 8 weeks have passed you have right to move on to the FOS anyway.

The FOS may suggest to complete a complaint form, you can download this from the FOS web-site or if and when you ring to explain, mention about this as well, because they can arrange to post a form through the post.

You don't want to lose out because of their stalling, good luck with this and please keep us posted.;)
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

jaydeeuk1

They've agreed to payup at last! Received a reply today saying they agreed to repay £330ish as they couldn't tell if I was given sufficient information.


:T

di3004

jaydeeuk1 wrote: »

They've agreed to payup at last! Received a reply today saying they agreed to repay £330ish as they couldn't tell if I was given sufficient information.


:T

Success at last, Congratulations and well done.XX
:beer::T:beer: