International Signed For - Lost, but have no tracking number

wheresmydoshat

Hi,

I've not had anything lost in the post at all in 2009, until now. And typically, I can't find the Post Office receipt anywhere.

I have managed to find the overall receipt for that day, so know I definately sent it. But I have seperated it from the rest as it would have needed to have been filed elsewhere.

The Post Office say they can't help as they keep no records, and Royal Mail refuse to help without a tracking number.

It has been just over a month since the item was sent, and it was heading to Greece.

I have a feeling I may have to refund this (£65) and forget about it.

But before I do, any advice please ??

soolin

It's always the one receipt you need that you lose isn't it? I've done the same myself although I later was lucky and found it.

Unless you had input the tracking into the paypal site you can't even prove the buyer has the item or not, and of course without any form of COP you can't make a RM claim.

Also airsure and International signed for onlycover up to £39 of loss anyway unless you paid extra for insurance, but if you did pay extra that would at least prove to RM using your overall bill that item was sent tracked, although I'm not even sure how that would help

Sorry

wheresmydoshat

yeah i paid extra insurance.

so basically, take the hit ?

which is annoying as this week it looks like i've got to take the hit on £350 worth of stock thats missing from the stock take.

soolin

Oh goodness, is there any chance you have misfiled the receipt and it will turn up or is it definitely lost?

wheresmydoshat

well, i searched for quite a while but i will give it one last shot tomorrow in case its ended up in my petrol receipts or something.

i know its difficult without a tracking number, but i questioned the guy at Royal Mail who told me they "wouldn't" look into it, asking whether that meant they could, but won't.

i may have ended the call with a bit of phonerage !

soolin

I hope the receipt turns up for you.

nmm

Did you email the tracking number to the buyer? Its a long shot but you never know.

wheresmydoshat

no, although he has obviously requested it since.

i'm so good with these things normally as well.

as soolin said, its always the one you need that you lose !!

nmm

Oh i'm gutted for you, i hope the receipt turns up. If i have a tracking number I email it to the buyer, make a note on the sales record and store the receipt just in case, hahaha. On a positive note, if its a case of they didn't pick it up from their post office etc it will get returned to you unless its really "lost".

Ms_Chocaholic

Just wondered whether Post Offices keep a record of what tracked items they have sent a particular day (ie the tracking has to start somewhere)

wheresmydoshat

^^ apparently not any more.

i ranted at the guy at royal mail on this point, how can they NOT keep a record of this info ?!?!

how many international signed for to greece did this little village post office make that day ???!