Online Shopping - I do not want a refund

carroc

I recently purchased some handles, locks and hinges from Door Handles UK; I received everything except one pair of hinges. The enclosed packing list stated 3 sets of hinges as per my order but I only received two sets.

I contacted the company a number of times and only when I informed them I would raise this issue with my credit card company I got a reply. The reply disputed that one pair of hinges were missing, but they will refund me the cost of the missing set of hinges.

Do I have to accept the refund or can I demand the hinges are sent to me? Otherwise I will have to go out and buy all new hinges so they match.

LinasPilibaitisisbatman

A refund is enough.

As for matching door hinges. Do people often inspect your hinges to ensure they match?

ABH_3

LinasPilibaitisisbatman wrote: »

A refund is enough.

As for matching door hinges. Do people often inspect your hinges to ensure they match?

Seriously, it's not the issue is it? Surely if the OP asks for a set of items and another company\individual says 'yeah we can do that' then the contract is for what they said they could do\honour. If they can't honour it then the OP is in a position where their contract isn't honoured, in which case the company concerned should offer a part refund, but IF this is not agreeable, then they should offer a FULL refund as the contract is not completed.

If it's not too much effort, tell them you'll return all their hinges etc and you will expect the money returned to you. Otherwise find the hinges\handles whatever forms the contract and then sue them for damages so you can get the contract fulfilled elsewhere. If they can't honour it, then make them liable for the costs of finding\sourcing the hinges elsewhere. You will in all likelihood have to pursue them in court, as companies don't accept this too easily. However, it shouldn't take more than 30 minutes once you state your case, it's one of a selection of remedies and the onus is on the vendor to meet your expectation aiui as the expectation was that they would fullfill the contract, which they then fail to do, so there's a legal remedy that may motivate them to do so.

Hope that makes sense.

Ivory_Tinkler

ABH wrote: »

Seriously, it's not the issue is it? Surely if the OP asks for a set of items and another company\individual says 'yeah we can do that' then the contract is for what they said they could do\honour. If they can't honour it then the OP is in a position where their contract isn't honoured, in which case the company concerned should offer a part refund, but IF this is not agreeable, then they should offer a FULL refund as the contract is not completed.

If it's not too much effort, tell them you'll return all their hinges etc and you will expect the money returned to you. Otherwise find the hinges\handles whatever forms the contract and then sue them for damages so you can get the contract fulfilled elsewhere. If they can't honour it, then make them liable for the costs of finding\sourcing the hinges elsewhere. You will in all likelihood have to pursue them in court, as companies don't accept this too easily. However, it shouldn't take more than 30 minutes once you state your case, it's one of a selection of remedies and the onus is on the vendor to meet your expectation aiui as the expectation was that they would fullfill the contract, which they then fail to do, so there's a legal remedy that may motivate them to do so.

Hope that makes sense.

Sue them, for a set of hinges?????? :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:I've heard it all now.

ABH_3

Ivory_Tinkler wrote: »

Sue them, for a set of hinges?????? :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:I've heard it all now.

:rotfl: I see you've not read the post :rotfl:

Ivory_Tinkler

"Otherwise find the hinges\handles whatever forms the contract and then sue them for damages"

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

It would be more constructive to encourage the OP to enter into dialogue with the Door Handles UK to find a remedy before going down the court route over essentially a set of hinges.

Valli

have to say ABH is right - and while some might consider that ^^^ advice extreme (given that it's one missing hinge) a set of three was ordered for a door and two hinges were sent - it's not on because the OP would have wanted all three hinges not just the one. So while taking the company to court seems excessive for one hinge the contract was for three hinges and was not fulfilled. The company is online. They could have e mailed the OP prior to despatch to offer alternative hinges (all matching) or a refund of the whole, or that part of the order.

And clearly this company needs a push because they weren't interested in the missing hinge at all until the OP involved the CC company in the dispute.

What they should do is accept, and pay, for the return of the two hinges and/or refund the cost of all three (and not have the two that were delivered sent back) so that the OP can source three matching hinges elsewhere. Or send out the missing hinge.

carroc

I tried to contact Door Handles UK the day I received my package and found the hinges were missing; after numerous attempts to contact them by phone, I emailed them. I expected them to apologise and pop the missing hinges in the post. Instead they took the stance they do not make mistakes.

I was hoping when I submitted the post that someone may have had a similar experience and could advise how they rectified the situation, or advise me if I had any rights as it would appear it is my word against theirs.

Though the missing item is only a small thing, it more a question of rights when shopping online.

Valli

SOGA

You ordered three - you are entitled to three. Just because they printed on their advice note that they had sent three doesn't mean they have!

do what ABH says...

ABH_3

Ivory_Tinkler wrote: »

"Otherwise find the hinges\handles whatever forms the contract and then sue them for damages"

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

It would be more constructive to encourage the OP to enter into dialogue with the Door Handles UK

Hadn't you read the OP's post, they had 'dialogue', now there's a time for action.

to find a remedy before going down the court route over essentially a set of hinges.

You happen to be thinking 'too small' in this instance, it's not a 'set of hinges' I suspect you're thinking of the type of 'hinge' you get when you nip down to your local DIY center.

Sorry to disappoint you, but some people spend a little more on their property. I used to know a guy who had his own iron mongery and forge, that in case you didn't know is where they 'shape metal' , he got an order for a simple 'gate' and quoted some price in the thousands.

To me it was 'How much for a gate?' He went onto explain the 'gate' I mean how much can a gate cost, not thousands surely!? Then he explained to me the amount of work that was involved, the 'crest' that was going to be put on the gate, the intricate iron mongery involved, the amount of man hours and effort.

My point to you is that 'a hinge may not be JUST a hinge'. Hopefully you will understand, also we don't know what the OP's setup is, not everyone buys a generic hinge, paints over it and then considers the job done. There are those of us that want the whole matching set; finger plates, escuthcheons, handles, hinges etc whether for historical accuracy or whatever. So once again, a hinge may not be JUST a hinge!

HTH

4743hudsonj

did you recieve the goods under 7 days ago?

if so send everything back for a full refund (inc delivery both ways)under dsr and re order everything