dodgy paypal transaction

thatgirlsam

hi - i got a receipt for a bogus payment to someone i have never heard of with a yahoo email address for $100
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-paypal sent me an email almost immediately saying that was an unauthorised transaction and they had reversed it and thery had put limitations on my account for the time being .
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-today i checked my bank statement and it shows this money has gone out -

-is this usual? do paypal take the money then give it back
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-thanks in advance

lisawood78

Ok, first things first, have you changed your account pssword etc?
How did this person get the details?

thatgirlsam

lisawood78 wrote: »

Ok, first things first, have you changed your account pssword etc?
How did this person get the details?

-
yes have changed my password etc -

i have no idea how this person got my details - but i know people have had their accounts hacked before -

-i just want to know i will get my money back :mad:

frivolous_fay

Pop over to the techie forum - the guys there will help your give your PC the once over, in case it has any malware on it which might be making your details insecure.

Premier_2

Are you saying there was an unauthorised transaction on your account resulting in your account paying someone else? (and then paypal stopping it)

If so, yes the original transaction paying the recipient would result in you either having to have a balance in paypal or for that amount to be funded from somewhere; in this case it appears to be your bank account.

Hence why it's missing from your bank account. At least paypal spotted the unauthorised transaction and have already acted to return the money to you.

Photo_Stylus

I would say that is very naughty of them, There is not need to take the money from your bank account, Unless you spent the money in the paypal account that is under investigation.

Someone puts money into your paypal account then surely they just return that transfer or cancel it, NOT take money from your bank..

Sounds fishy, But it does seem Paypal can make their own rules & laws.

thatgirlsam

Premier wrote: »

Are you saying there was an unauthorised transaction on your account resulting in your account paying someone else? (and then paypal stopping it)

If so, yes the original transaction paying the recipient would result in you either having to have a balance in paypal or for that amount to be funded from somewhere; in this case it appears to be your bank account.

Hence why it's missing from your bank account. At least paypal spotted the unauthorised transaction and have already acted to return the money to you.

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there was no money in my paypal account so the money went from my bank account
--
when they reverse a payment do they take it from the bank and then refund it - how long does this take does anyone know -

-i kind of needed that money over the weekend so i am abit peeved if they reversed the transaction immedialtly like they say they have then have taken the money anyway

littlestar1981

Exactly the same thing has happened to me... Payment to a Yahoo address only mine is £770 *sob* the email from paypal just suspends your account as they believe it's a dodgy transaction, it doesn't put the money back in you need to raise a dispute with them. Also contact your bank and they will bar any more paypal transactions. For me it was the worst return from a holiday I could have had :-(

Premier_2

thatgirlsam wrote: »

-
there was no money in my paypal account so the money went from my bank account
--
when they reverse a payment do they take it from the bank and then refund it - how long does this take does anyone know -

-i kind of needed that money over the weekend so i am abit peeved if they reversed the transaction immedialtly like they say they have then have taken the money anyway

Do you have access to your paypal account at present?

If so, check to see if the money has been returned to your paypal account. It may be as littlestar1981 says and that paypal have only stopped the transaction and are waiting you to contact them/file a claim.

If the money is already back in your paypal account, I don't know if it will automatically go back to your bank - you may need to request this.
Expect it to take 5-7 business days for funds to reach your bank account from the date they are sent.

thatgirlsam

littlestar1981 wrote: »

Exactly the same thing has happened to me... Payment to a Yahoo address only mine is £770 *sob* the email from paypal just suspends your account as they believe it's a dodgy transaction, it doesn't put the money back in you need to raise a dispute with them. Also contact your bank and they will bar any more paypal transactions. For me it was the worst return from a holiday I could have had :-(

im sorry to hear tha - what horrible people can do this :mad:-

-i have raised a dispute with paypal for the transaction just now so hopefully i will get my money back soon - how long did it take you to get your money back~?
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-also , if you get your bank to bar any future payments how can you use ebay - or paypal

fuzzybear01

They did this with me for £500, they noticed it was fraudulent and said they'd stopped the transaction but actually took the money and refused to refund immediately as they said they had to check with the other party!!!!! They automatically refunded after 7 days when they had no reply from the fraudster. The bank were useless and said they couldn't do anything, despite them authorising a payment that took me overdrawn by £500, without me having an overdraft facility.