Scottish power. Not that good. Moving again

[Deleted User]

Ehh? premier you have the wrong end of the stick. I move because it is financially beneficial to do so. Having said that, ebico (ala swalec) has not yet provided me with a final bill for gas, in spite of sp phoning them two weeks ago

Thanks to the SP person on this thread, my problem is now sorted and I will be staying with SP

Premier_2

kittie wrote: »

Ehh? premier you have the wrong end of the stick. I move because it is financially beneficial to do so. Having said that, ebico (ala swalec) has not yet provided me with a final bill for gas, in spite of sp phoning them two weeks ago

Thanks to the SP person on this thread, my problem is now sorted and I will be staying with SP

Perhaps I have.

I know with ebico, you said you switched for financial reasons but you did post regarding both ebico & swalec:

kittie wrote:

I got the ebico price increase letter yesterday and I immediately rang them up re my final electricity bill prices re paying the old tariff. They would have none of it in spite of me letting them know that yesterday was the date of official notification to me. She kept quoting that they have 90 days. I was not at all impressed with the tone of the conversation. I had previously had to ring their agent swalec and received a call from a lovely, polite and friendly person. Very different to ebico. So now I am going to switch from ebico gas as well but I will wait for the bg incentive to go onto dual fuel, which will surely happen at some stage after I become a bg click 6 customer for electricity

Ebico has lost its way. I am not cross re the final electricity bill settlement, which I have yet to receive but I am cross at the way it was put across via their customer service

http://forums.moneysavingexpert.com/showpost.html?p=16049039&postcount=192

Pardon me for not realising that you are staying with Scottish Power, its just the title of this thread you started is:

Scottish power. Not that good. Moving again



My thanks also go to Ypaymore for highlighting an issue you were having with British Telecom .
http://forums.moneysavingexpert.com/showthread.html?t=1751249&highlight

Anyone else see a pattern developing?

[Deleted User]

lol premier, what is your point? we are pensioners and don`t make loads of phone calls hence me thinking we were on a package that was far in excess of what we needed. I still don`t see what bt has to do with my energy usage and tbh what it has to do with you. Enlighten me please

re ebico and swalec. Swalec are the ebico agents for our area and swalec/ebico are not providing very good customer service at the moment. Do you have some sort of axe to grind because that is what is coming across in your posts

[Deleted User]

and if anyone can tell me how to edit the title then I will

beaujolais-nouveau

Cool, a real ScottishPower person. May I hijack this thread to ask for help with my predicament?

I just want to pay my last quarter's bill. The on-line facility is not working for me - at first it wouldn't take my meter readings, and now the paying by debit card bit falls over at the verification point. I was in an e-mail exchange with about three people at the so-called E-contact centre but my last e-mail, sent yesterday to explain what happened when everything fell over at the verification of my debit card stage, has not been answered.

I am fed up of telephoning the 0845 number and having to step through umpteen menus. I just want to pay my bill. Having to use an 0845 number actually increases the cost to me of my electricity/gas.

Is there an ordinary number with a human being on the other end? There really should be a fall-back provision like this. It is as if the billing software has been upgraded and now no longer works as it did. In my last e-mail to the E-contact centre, I said that I would rather revert to paper billing than have to spend half an hour on-line or on the telephone to an 0845 number just to pay my bill.

Premier_2

beaujolais-nouveau wrote: »

...Is there an ordinary number with a human being on the other end? ...

0141 568 6109 should avoid the automated service.

This and loads of other contact numbers available from http://www.saynoto0870.com

Scottish_Power

beaujolais-nouveau wrote: »

Cool, a real ScottishPower person. May I hijack this thread to ask for help with my predicament?

I just want to pay my last quarter's bill. The on-line facility is not working for me - at first it wouldn't take my meter readings, and now the paying by debit card bit falls over at the verification point. I was in an e-mail exchange with about three people at the so-called E-contact centre but my last e-mail, sent yesterday to explain what happened when everything fell over at the verification of my debit card stage, has not been answered.

I am fed up of telephoning the 0845 number and having to step through umpteen menus. I just want to pay my bill. Having to use an 0845 number actually increases the cost to me of my electricity/gas.

Is there an ordinary number with a human being on the other end? There really should be a fall-back provision like this. It is as if the billing software has been upgraded and now no longer works as it did. In my last e-mail to the E-contact centre, I said that I would rather revert to paper billing than have to spend half an hour on-line or on the telephone to an 0845 number just to pay my bill.

Hi beaujolais

Sorry to hear that you have been experiencing some problems with our online service.

I'm not aware of any widespread problems with our online service at the moment, but I would be happy to investigate your particular problem personally.

If you could PM your online account details, I'll be able to look into this matter for you and resolve it for you as quickly as possible.

beaujolais-nouveau

scottishpower_company_representative wrote: »

Hi beaujolais

Sorry to hear that you have been experiencing some problems with our online service.

I'm not aware of any widespread problems with our online service at the moment, but I would be happy to investigate your particular problem personally.

If you could PM your online account details, I'll be able to look into this matter for you and resolve it for you as quickly as possible.

Thank you - have PM-ed you.