Robert Dyas Refused Refund Without Receipt

bigbird70

Sorry mwillets, i thought you and sporedude were shouting, and i'm not interested in being shouted at.

Personally I dont really think you need to use caps to get a point accross, although it did get my point accross to you so maybe i'm wrong! :rotfl:

Thanks for the advice i'll bear it in mind in my future posts

hollydays

I think the relevant bit of your post is where you say "I had a bit of an argument with them".

You need to be charming and appeal for them to help you in this situation,as you don't have a leg to stand on.

I think your stubborn insistance not to have a credit note probably made them suspicious if they weren't in the first place.

How did you think getting annoyed would help the situation? Whilst I agree with your viewpoint,how do they know how old it is and if you paid the full price or if you bought it from a cheaper shop down the road?

robnye

as someone mentioned, take the replacement chopping board (with a new receipt)

then get someone else to return it and get the money back

Crazy_Jamie

bigbird70 wrote: »

I'd trust my customers and keep goodwill. Customer loyalty is worth something, especially if you get caught selling poor quality items! I'll go to Argos over the road next time.

Whilst in an ideal world this would no doubt be the case, unfortunately trust in customers has to be moderated because so many customers will take advantage of it. Suggestions of how that could happen have already been put forward with regards to shoplifting, but there are others too. Realistically trusting customers to this extent would probably lose the shop a significant amount of money in the long run, whereas keeping hold of your receipt is not the greatest burden in the world.

bigbird70

Hollydays I was polite when i initially went in, i only became stuborn when they wouldnt give me my money back. I didnt shout or become rude to anyone.

I understand what people are saying about not trusting customers. I think it pays to trust them sometimes. Especially if the item in question is broken.

I've wasted 2 journeys to the shop, time speaking to the shop people, a phone call to headoffice, and i have to go back to the shop again yet. All because they have sold me an item which is not fit for its purpose.

I think i'll just not buy anything from them again.

Crazy_Jamie

bigbird70 wrote: »

I think it pays to trust them sometimes. Especially if the item in question is broken.

It certainly does pay to trust them sometimes, as it can secure more business from the customer. The problem is simply that, in the long run, these individual issues are not worth paying the greatest deal of attention to, and head offices will often not delegate discretion to people within the stores (even managers sometimes) because it just makes things more unpredictable for them and undermines policy. In other words, it makes their job more difficult.

bigbird70 wrote:

I think i'll just not buy anything from them again.

Always your right. Vote with your feet and all that.

DrScotsman

What an excellent reason to vote with your feet, because you decided not to keep a small piece of paper.

Every time I see one of the "They wouldn't let me take it back because I word it and changed my mind" crowd, or the "Receipt? What a useless piece of paper" crowd, I just wonder if they've ever bought anything from a small business, where they really cannot afford the goodwill gestures that most large businesses offer us.

(For the record, I'm not a "supporting local small businesses" type person, I just figured we all shop in some in our lifetime)