Admin charge for leaving your train ticket at home

shaun.cassingham

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benjus

If you were allowed to claim back as many times as you wanted, what would stop you from buying a ticket for your friend every day then claiming the cost of his ticket back - and then charging him for half the cost of your monthly card?

I don't see any similarity between the bank charges and these charges. Surely they are under no obligation to let you travel for free if you forget your ticket...

gordikin

Every morning as you leave the house check you have your travel card...get into that routine...which is not difficult....problem solved? £10 admin is cheap for a second \'offence\'. Look upon it as £5 for each time so far!

benjus

shaun.cassingham wrote: »

I understand your arguement about a friend could be using the ticket, but thats what the photo ID bit is for.

The day card doesn't require photo ID, does it? (if it does, what happens if you leave your photo ID at home?). So couldn't your friend use the day card while you use your monthly pass?

I agree that having an admin charge equal to the price of the ticket is pretty daft - maybe that's just how their computer systems are set up...

Rail_Staff

The comment about the admin charge being equal to the cost of the daily ticket for a third incident is just another way of saying that there is no refund. The ticket office retail manual (which applies to all train companies) states that the first is a full refund, the second time is a refund minus the admin fee of 10.00 but there is are no further refunds, the clerk just said it in a roundabout way.

FARE-COP

Sorry if it seems blunt, but these are the conditions that you accept when you apply for a season ticket.

For avoidance of doubt, here are the complete conditions of issue & use:

1.f and 4.d. & 4.e. are the most relevant bits.


RAIL SEASON TICKET RULES.
1. A Season Ticket allows unlimited travel between the stations and/or zones shown on it.
(a) There are no restrictions on which trains you can use. You can also use it at any intermediate station on the route.
(b) Standard Season Tickets are only valid for travel in Standard accommodation. If you travel in First Class accommodation with a Standard Season Ticket, you will be treated as having boarded the train without a valid ticket, unless issuing facilities are not available at your origin station.
(c) A season ticket may only be used by the person for whose use it has been issued and your photocard must be shown each time you are asked to show your Season Ticket.
(d) If you wish to extend your journey further than your Season Ticket is permitted you must obtain the excess ticket before boarding your train unless issuing facilities are not available at your origin station. If you fail in this respect, you will be treated as having boarded the train without a valid ticket.
(e) Combination of Season Tickets: If you have a combination of Season Tickets, you may only travel on services which stop at the point that one or the other Season Tickets continues. If you travel on a service that does not stop then you will be treated as boarding the train without a valid ticket.
(f) If you fail to carry your Season Ticket you must purchase a valid ticket for that journey. If you fail to do so you will be liable to pay either a Penalty Fare and/or the full standard fare.
2. Lost or Stolen Tickets.
If your Season Ticket is lost or stolen during its validity, you must immediately report the loss to the office where it was issued. You will be asked to complete and sign a duplicate application form. Subject to the conditions shown in the National Rail Conditions of Carriage and an administration fee, your ticket could be replaced. Should you subsequently find your lost Season Ticket this MUST be returned to the issuing office. If you are unfortunate enough to lose your ticket for the second time during its validity, you will need to buy a new Season Ticket at the normal price subject to the conditions detailed in Section H of the National Rail Conditions of Carriage. In any event, no more than two duplicate Season Tickets will be issued to the same customer within any 12 month period. Please note - refunds are NOT USUALLY given on duplicate Season Tickets in accordance with the Conditions of Carriage.
3. Transfers and automatic ticket gates.
(a) In circumstances such as when you are moving house or changing jobs, you can transfer your Season Ticket so that it is valid to or from a different origin / destination. The end date will stay the same and we will give you a refund or ask you to pay the difference in price, as appropriate.
(b) If your ticket regularly fails to operate automatic ticket gates, please take it to any staffed station here it will be replaced free of charge.
4. Refunds.
(a) If you cease travelling and no longer need your Season Ticket, hand it in at the office where it was issued. You will need to complete and sign a refund application form. Any refund will be calculated from the date it was handed in and will be the difference between the price you paid and the cost of journeys made up to that date less an administrative charge of £10. Refunds are NOT made pro-rata. Note that there must be at least 7 days remaining on your Season Ticket for any refund to be considered. Note also that, due to the extra discount on annual Season Tickets, they have no refund value after 10 months use.
(b) In case of illness, the refund can be backdated on production of a medical certificate for the period prior to the tickets surrender, provided that you have not resumed travelling using the same Season Ticket.
(c) On days when you are unable to use your Season Ticket as a result of no service being provided (excluding Christmas and Boxing Day), e.g. operational incidents, industrial disputes, you may be entitled to a refund or an extension of validity upon renewal.
(d) If you leave your Season Ticket at home, buy a ticket for the journey you’re making. On your first two journeys in any 12-month period you may be able to claim a refund on the cost of any extra tickets you have to buy. There will be an administration fee of £10 for the second journey. You must keep the ticket you buy as you will need to produce it with your claim.
(e) Refunds are not given: (i) for periods of non-use, e.g. holidays or illness except as in (b) above, or (ii) The third or subsequent application in any 12 month period for a refund for a Season Ticket left at home.
5. compensation Claims.
For details of compensation for Season Ticket holders if levels of service performance fall below the set standards, please see our “Passenger’s Charter” or “Compensation Claim” leaflets. This information is to help you get the most out of your Season Ticket. It does not modify or replace, in any way, the National Rail Conditions of Carriage relating to Season Tickets. Copies of the Conditions of Carriage and compensation claim forms are available at booking offices.