Help with a Vodafone Contract

manwell87

My contract is due to end today (23/06/2009) and ive been constantly been contacted by Vodafone over the past month on and off wanting me to upgrade.
Now ive just moved into my 1st home and got a new car also and have been shopping around for the past 2 months to find the best deal available to me, and in the past 3 weeks iv gone to Orange on a 1 month rolling sim only deal saving me around £30 a month compared to my contract plan.
Now i was supposed to recieve a call around a week ago from someone at Vodafone regarding my contract which i want to cancel.
I phoned Customer Services and they want a written letter with 30 days notice to cancel a contract that as of 12am is no longer valid. (this wasnt said by the person that called me)
To say im annoyed is an understatement :mad:, which also means il be more annoyed when another bill comes through for another months billing on a phone I wont be using and will be switched off.
Is there anything that I can do with regards to this as im not exactly rolling in money.
Iv sent an email to the customer services department and im waiting on an email back, any help from anyone will be much appreciated

Thanks,
Manwell

Poppy9

You can ask for your PAC code which they will give you immediately and then you can give it to your new provider who will transfer over your old number in a matter of days, thereby ending your vodafone contract.

Vodafone

Hi Manwell,

It's a shame to hear of the problems you've posted about here but I'm sure I can help you to get them resolved - if they haven't been already.

Firstly, I'd like to reassure you that I do work for Vodafone as part of their Web Relations Team and so am well placed to help you with this. If you could send me an email to [EMAIL="webrelations@vodafone.com"]webrelations@vodafone.com[/EMAIL] with your mobile number together with the link to this thread from the address bar of your web browser I'll then be able to take a look at this and get back to you with a resolution.

If this has already been resolved just let me know.

Thanks,

Lee

Web Relations Team

Vodafone UK

fatboy88

You can always PAC code transfer to another PAYG sim to speed it up if you dont want to change the orange sim number

Lee:
Is this a new service for web relations due to the high number of complaints

Vodafone

Hi fatboy88,

Web Relations is a new team which Vodafone has introduced to look out for Vodafone customers who may be experiencing some difficulties getting answers to their queries and have chosen to look for help from sites such as MoneySavingExpert.

When we come across such cases we will looking to help answer these queries and ultimately get things resolved where we need to.

Is there something which we can help you with at all.

Thanks,

Lee

Web Relations Team

Vodafone UK

fatboy88

Hi, yeah i've been speaking to your directors office about getting the transcrips of the memos and calls on my account but havent heard back yet since they agreed to send me some form but which havent arrived yet. I'll give them another week then i may need you to have a look at it

thanks for the offer

fatboy88

Hi Lee

Email sent but i havent had any ackowledgement as yet, my main issue is now they have changed my tariff which was quite old they cant put me back on the same tariff so i'm sort of being penalised for this

Vodafone

Hi fatboy88

I'm glad we could get a resolution to this for you!

Have a great weekend!

:cool:

Kirsty
Web Relations Team
Vodafone UK

fatboy88

Hi Kirsty, i've sent another email about a small issue with the timing of the change of over but overall the service from the web relations is a lot better than when you ring 191. Thanks to Matt for sorting most of the issues out

thanks

fatboy88

Hi Kirsty, i've sent another email about my contract regarding the new bill i have received. It is different from what it says in my account price plan.
I dont mind paying what i agreed but i dont like when amounts arent agreed and most people probably wouldnt notice and this adds up to quite a lot. May i'm paranoid but i always feel these arent always mistakes

thanks

Vodafone

Hi fatboy88

No problem

If we haven't got back to you already, we'll be with you as soon as we can.

I'm sure we can clear up whatever doesn't look right.

Thanks

Kirsty
Web Relations Team
Vodafone UK