TalkTalk Help! AWFUL COMPANY!

Lou81

Hi, does anybody know where I stand in regards to the following:
Been with Talktalk after 18 months (had nothing but trouble!) sent them an email asking if it would cost us to leave, received one back saying no we weren't in contact so it wouldn't cost. So took steps to join Virgin. Sent Talktalk a second email just to confirm it would be free to leave they respond saying yes it's £70 to leave! It was only due to me being thourough that we had that second email.

How can they give me two lots of conflicting advice and am I in a contact officailly since I haven't signed anything?

Any info greatly recieved! I really want to leave! They are the WORST company! The cs is TERRIBLE! The service is appalling! :mad:

Someone tried to contact me but I was away and I received a letter saying due to me not answering their messages they assume the matter was resolved.
I was going to leave it and leave at the end of the contact but today it has been ridiculous! It takes so long for a page to upload the browser times out!
It really frustrates me as I use the internet for my work and rely on it heavily!

alared

http://forums.moneysavingexpert.com/showthread.html?p=21552971&highlight=#post21552971

You posted the same thing over a month ago on the 14th May and yet you`re still with them :rolleyes:

Here`s where to post to get an answer.

http://www.talktalkmembers.com/forums/ :T

penrhyn

What problems were you having, billing or broadband performance.?

Lou81

I'm still with them because they want me to pay £70 to leave! I just can't justify that!
The broadband is painfully slow, so the browser times out, at times I can't get on at all.
Not to mention the hell we had with them last year when they claimed we'd left them and tried to take us to court over it! It was horrendous! Why we stayed with them I'll never know, lets' just say it certainly wasn't my decision!

penrhyn

What steps have you taken to improve your speed, if you like I can make a few suggestions.
Do you know how to log onto your router and retrieve your router statistics?