Amex cashback scam!!

lisyloo

And, I do not think any of the "good" things are going to go away simply because bussiness have to find ways and means to attract customers. For eg. the 0% purchase/BT deals are recent innovations and there will be more.....

oh........Just my opinion but I heavily disagree with you on that.
If billions are lost in the unfair charges case (which seems likely) then the banks can't just ignore that. They will HAVE to get the money somewhere else. They can't run on fresh air.
One thing they have been trying is to get customers onto their "premium" services, where you pay a fee each month and get discounts in insurance etc.
This might (for example) become compulary.
You can't say NO if you need a bank account for your salary.

As regard 0% deals.
These have been massively scaled down in recent times, so I think that one is a bit of an own goal to be honest.

I'm not saying you shouldn't complain, that wasn't my point.
I'm saying you have to be aware of the consequences of rocking the boat.

I was asked to work a weekend when I had received formal notice of potential redundancy. If I had been 100% principled I would have told my employer to stuff it. However I need an income, so I for one cannot afford to be 100% principled, but I do see where you are coming from.
I've had over £200 from Amex this time round on their 5% deal, so I'm well happy.
I' not going to rock the boat over a few pennies.
I see your point but I only have so much "life".

I don't know whether you have a partner and/or family but you have to weigh up the cost in terms of time and emotional energy if you are getting worked up over something like this.

td_007

Do I think what Amex is doing is fair - certainly not.

As a customer I vote with my feet. I use the Citi Shell card instead. During the 5% phase Amex were the best in the market and hence I used it but not any longer.

On the other hand in the market-driven world we live in there will be deals, deals and more deals. The 0% deals for eg. have had a resurgence compared to 4-6 months ago. They may fade away in the future but something else will come up which are hopefully open and honest ones.

Tozer

td_007 wrote: »

Do I think what Amex is doing is fair - certainly not.

As a customer I vote with my feet. I use the Citi Shell card instead. During the 5% phase Amex were the best in the market and hence I used it but not any longer.

On the other hand in the market-driven world we live in there will be deals, deals and more deals. The 0% deals for eg. have had a resurgence compared to 4-6 months ago. They may fade away in the future but something else will come up which are hopefully open and honest ones.

I'm sure Amex will really miss your custom and will probably issue a profits warning when you vote with your feet.

I'm staying with Amex - been with them for 15 years and have always been really impressed. I'm not moving over 3p per year or whatever it is you have worked it out to be - especially when they are fully entitled to give the cashback in accordance with their terms.

td_007

Tozer wrote: »

I'm sure Amex will really miss your custom and will probably issue a profits warning when you vote with your feet.

No Amex will not...primarily due to people like you willing to accept "something" rather than what they are truly entitled to.

Tozer wrote: »

I'm staying with Amex - been with them for 15 years and have always been really impressed. I'm not moving over 3p per year or whatever it is you have worked it out to be .

Good luck. Savvy customers look for the best way to save/grow/get money and not be bound by some misplaced sense of loyalty. Wake up!!

Tozer wrote: »

- especially when they are fully entitled to give the cashback in accordance with their terms.

Do you or others who have referred to Amex T&C even really know what the actual terms are? I have repeatedly called out before - there is NO mention of cashback calculation and it is this lack of transparency and honesty that is unwelcome.

Tozer

td_007 wrote: »

No Amex will not...primarily due to people like you willing to accept "something" rather than what they are truly entitled to.

No, I have much better things to do in life.

Good luck. Savvy customers look for the best way to save/grow/get money and not be bound by some misplaced sense of loyalty. Wake up!!

Again, I can think of more fruitful ways of spending my time than chasing, literally, pennies.

Do you or others who have referred to Amex T&C even really know what the actual terms are? I have repeatedly called out before - there is NO mention of cashback calculation and it is this lack of transparency and honesty that is unwelcome.

Clause 17 of their terms and conditions deal with it.

Honestly, get on with your life.

td_007

Tozer wrote: »

Clause 17 of their terms and conditions deal with it.

Read my post #19

My life is a good one!! It takes me the same time and effort to pull out a card that gives me a better deal rather than one which does not - plain common sense:rolleyes:

Tozer

td_007 wrote: »

Read my post #19

My life is a good one!! It takes me the same time and effort to pull out a card that gives me a better deal rather than one which does not - plain common sense:rolleyes:

Didn't say it wasn't.

You a sked for the T's and C's. I've shown you where they are.

EVEN if you were right (and you are not) the loss is negligible and not recoverable. It is certainly not a scam.

In law the principle is known as de minimis non curat lex.

lisyloo

Savvy customers look for the best way to save/grow/get money and not be bound by some misplaced sense of loyalty. Wake up!!

I have NO misplaced sense of loyalty.
I got £200 from Amex and then closed the card.
I'm not bound and got a better deal than you.
You are the one that's not savvy if you walked away from a great deal.
If you spend £35.99 then you are NOT entitled to 36p because you have NOT earnt it. 35.99p does not entitle you to 36p, that's quite clear to me.

mrposhman

td_007 wrote: »

I do not understand this. Are you saying that if Amex wrote to you tomorrow saying that it has decided no longer to "REWARD" you then you are happy to walk away from your accrued "REWARD" with a shrug and "oh well"?:rolleyes:

Your trying to spin what I said now.

Of course I wouldn't be happy as that was one of the benefits that they have provided for the credit card, however, terms and conditions change and products get withdrawn.

Nothing I have said though matches to what you have said. They have not withdrawn any benefits like you seem to be thinking, they have merely processed the cashback in the same manner that they set out in their terms and conditions which I can only assume you didn't bother to read before signing up for the card. If thats the case, then its tough titties to you if you think they should be calculating cashback in a different manner.

td_007

lisyloo wrote: »

I have NO misplaced sense of loyalty.
I got £200 from Amex and then closed the card.

That is exactly what I am advocating and others should take note.

lisyloo wrote: »

I'm not bound and got a better deal than you.
You are the one that's not savvy if you walked away from a great deal.

As I have said before I did not give up a good deal - I got an even better one. That counts as savvy in my book

lisyloo wrote: »

If you spend £35.99 then you are NOT entitled to 36p because you have NOT earnt it. 35.99p does not entitle you to 36p, that's quite clear to me.

Ofcourse it does not entitle me to 36p. Am I entitled to 35 p? But at the risk of repeating my self, read my post where I have given the example for tesco clubcard points for £35.99 transaction. In that example I end up with 33 points (pence) if each purchase is rounded down individually. That is 2p - the same amount that gets added every six months or so as tax to each litre of petrol you buy !