EU Law - Longer Product Guarentee.

Esqui

MsBoop wrote: »

I think I'll have to print EVERYTHING out concerning the EU Directive and have it with me when an engineer calls

Please don't.

a) We have the Sale of Goods Act.
b) He's just an engineer. He gets a list of jobs to do, and doesn't make decisions on what to charge and who to charge.

MsBoop

I rang to book a call from an engineer from Comet. Initially being told that a supervisor would ring me back - hour later I called again.

After being put through to numerous people I have now booked an engineer to call sometime on Tuesday.

However...they are now saying that yes..the £30 call out fee WILL be refundable IF the fault is a MAJOR component....NOT a MINOR! :rolleyes:

IF when the engineer checks the set and then calls his manager to explain the fault it is deemed 'Minor' - they say the call out fee is charged PLUS parts and labour!

IF its MAJOR...then £30 refundable and repairs free!

Any idea how or where I stand here please?

Esqui

It all depends on whether said component should last longer and hasn't been damaged by misuse. Which, in a washing machine, is rather unlikely.

If you ask me, a major component is one which stops it working. A minor component is something like an LED display or button, which is no more than an annoyance if it breaks (in most cases). Either way, they've got a funnny way of going about things. If it shouldn't have broken down, then it's covered by the SOGA whether major or minor

MsBoop

Exactly....WHAT do they deem to be a Minor or Major component?

It is a tv which is just flashing up different colours - blue, green and red. From googling and my 'novice' knowledge..it seems to be some logic board that has gone wrong

Esqui

I'm sorry, I got confused between threads there...for some reason I thought you had a washing machine!!

Maybe ascertain beforehand what they say is major and minor?

MsBoop

Maybe ascertain beforehand what they say is major and minor?

I did..but was told the engineer would have to check the tv first!:rolleyes:

Esqui

That doesn't sound dodgy at all

Anyway, if you can't watch it - that's a major problem.

MsBoop

UPDATE!
Engineer called....MINOR fault ;o( He just used his remote control to re set the tv to factory settings (WHERE can I get my hands on one of these?? LOL!) Rung his manager and they said no charge apart from the call out fee of £30 which I'd already paid. He said it could have been caused by electric storm ((shrug)).

Freddie_Snowbits

Dejayy wrote: »

Hey guys, i don't know if this has been posted before, but i have found out that there is a secret EU law, that is largely unknown. It gives us consumers more than just the one year manufacturers warentee.



That's from The Times. I hope this helps some of you.

Good, I will use that when I need to change the oil on my car for a replacement Oil Filter!

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html#Q3Areallgoodssupposedtolastsixorfiveyears

pchelpman

Hi MsBoop

Good news indeed. So I'm assuming all is now back to working order with your son's TV?