The Compers Inn - Part 21

krailton

Splodz wrote: »

I used the contact form on their website. I logged into my account and then clicked on 'contact us'. I had an automated reply to say they respond within 24 hours.

I'm really worried about it. I certainly don't want two pairs!

thank you will do that now as think i might have been harged twice, used my debit card but will not be able to see till monday as i have bits showing off my balance but not showing who to on account yet..

Splodz

Thanks PD that is helpful and hopefully will be the same for me too. I just looked at my cc online but nationwide is doing some maintenance so I can't view my statement. I hope it's just easy and that's all, and that as I had the phone call on Thursday the original order had not been processed at all. Just told OH about it he seemed very annoyed (not with me, with them), I feel very stupid. I must be more careful.

krailton

Purple_Dragon wrote: »

I just rang my bank and there is a debit for five pounds but there is also a credit for five pounds. The order confirmation does say
"If you have paid for your order with a credit or debit card then we will process your payment in two stages. First we will charge your card with the full price of
the order then we will refund your card with the value of the discount. Please note that the payment and refund may not occur simultaneously but the
refund will be made no later than when your order is despatched."

so it looks like since I have received a pair everything is ok. Hope its the same for you guys

thanks Ali i will wait till monday and check my account then, as that is when the boots were meant for delivery

Purple_Dragon

krailton wrote: »

thanks Ali i will wait till monday and check my account then, as that is when the boots were meant for delivery

I shall wait in suspense and see if I get another pair on Monday! :rotfl::eek:

toniq

Awwww im sorry if mentioning the boots caused issues xxx

Splodz

toniq wrote: »

Awwww im sorry if mentioning the boots caused issues xxx

It's not your fault Toni xx Appreciate you sharing. I guess these things happen. Spoke to OH about it again, he said he'd sort it out so I don't need to worry about the credit card thing if there does turn out to be a problem. xx Hopefully there won't be a problem though and I'll get my blue boots soon!

ikkle87

Guys, just so you know Empire stores is part of Littlewoods. If you order and put it on your account then it will just show the discounted price but if you pay for it by card they always take the original price first and then refund the discount. It's an odd way to do it but is just the way they do it, so I wouldn't worry as I am sure your refunds will be back on your card in a few days, debit card refunds can take a few days anyway xx

NoNameWoman

Toni it is not your fault!!! It is their system (technical issues) and apparently some got them. What PD said makes sense, they maybe debiting then crediting ...it is just their customer service x
Thanks a lot for letting us know...you can never have enough shoes/boots

Splodz

Poor Rupert
http://news.bbc.co.uk/1/hi/entertainment/8134632.stm

Splodz

ikkle87 wrote: »

Guys, just so you know Empire stores is part of Littlewoods. If you order and put it on your account then it will just show the discounted price but if you pay for it by card they always take the original price first and then refund the discount. It's an odd way to do it but is just the way they do it, so I wouldn't worry as I am sure your refunds will be back on your card in a few days, debit card refunds can take a few days anyway xx

Thanks Ikkle, that is reassuring. xx
Here's hoping.