Orange Account fraud help

WiN9NUT

Hello,

I hope you can help!

Back in December, I was contacted by Bryan Carter Solicitors (Weybridge, Surrey) informing me that they are taking me to court regarding an Orange Mobile Phone account.

It was the first I had heard of the matter and requested from them further details, a statement of account, a copy of the credit agreement or contract and a few itemised bills to aid me in deciding whether the charges were mine and the account actually belonged to me.

I don't ever remember having a contract with Orange and my first thoughts were that it is a fraud case.

Unfortunately, Bryan Carter Solicitors are unable to provide anything but a copy of an account statement, and obviously this is not helpful in deciding whether the account is mine.

So I contacted Orange and asked them to provide the evidence. After sending a letter via recorded post and making several telephone enquiries I was told that the copy invoices and credit agreement is not available. I was advised that I could complete a fraud questionnaire, and the telephone advisor asked me several questions. They have not contacted me since, I believe this was around the end of December or start of January.

I called them again in March asking for the same information, and was told that they would pop it into the post for me, and again I have heard nothing. I called them a few minutes ago and was told it was not available.

Obviously this is going to go around in circles until Bryan Carter Solicitors file for a CCJ against me, but all I want is the relevant information to convince me that this is my account.

I would like to know where I would stand in court if Bryan Carter Solicitors or Orange cannot provide the information? Would it be worth just paying it off even though I believe this fraud? (The account balance is £564.93)

If you want any further information, or can provide some advice, it would be greatly appreciated.

Kind regards,

Richard

Jon_01

On the account statement does is show either the mobile number or the account number ? And the address on the statement yours?

Orange_Company_Representative

Hi there WiN9NUT, I work for Orange and might be able to help.

Please send an email to [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL], including your personal contact details and username from this site, and I will give you a call to discuss.

In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.

Kind regards,

Jonathan
Orange Response Team

WiN9NUT

Hi Jonathan,
I have e-mailed the details across. The case number is 12348019 if you find this useful(?)

Jon 01,
It does show the relevant details, and the address on the statement is my previous address
All I have been asking Orange to do is forward some details to convince me the account is mine and that it is not fraud... Hopefully Jonathan will be able to resolve!

Kind regards,
Richard

Jon_01

I guess someone could have used your previous address after you'd moved.
I work in the fraud dept at Orange, but Jonathan will pass your info on if he needs to.

WiN9NUT

Hi Jonathan,
I've had Bryan Carter on the phone today asking me to prove that I'm in contact with someone at Orange regarding this.
Can you please send me an e-mail just confirming the current situation?
Many thanks for your help!
Kind regards,
Richard