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  • aberdon
    aberdon Posts: 33 Forumite
    dunstonh wrote: »
    No. It just means that they acknowledge your complaint and will pass it to an adjudicator to look at. All its done is pass the stage whether it is a complaint they can look at or not (e.g. is the firm FSA authorised and its within their remit).

    Dont read anything in to that.
    Thanks for that .well at least i was happy for a little while anyway.lol.seriously though thanks for commenting better to know the truth
  • aberdon wrote: »
    Thanks for that .well at least i was happy for a little while anyway.lol.seriously though thanks for commenting better to know the truth
    are there any other factors as to why the cover was unsuitable for you at the time it was sold to you?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • aberdon
    aberdon Posts: 33 Forumite
    are there any other factors as to why the cover was unsuitable for you at the time it was sold to you?
    no it wasnt unsuitable as such its just that i was told i had to take it out in order to get my loan although the bank are denying this
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