final response

aberdon

i recieved final response from clydesdale saying no to my claim.They say they have spoken to the person who sold the loan and they stated no way would they say i couldnt get the loan without ppi.So its my word against theirs.What should i do about it?Do i have any chance myself or go to a claims company?

dunstonh

A claims company will do nothing for you as you already have a final response. You need to decide whether to take it to the FOS or not.

The FOS will look at your evidence and the evidence from the company and decide if the ruling is fair or not based on that evidence.

aberdon

thanks for that.i was definitely told i couldnt get the loan without the insurance but have no proof ive a feeling ill get nothing but got to go to fos just in case eh

brand_no_7

Have you done a SAR letter - was the conversation recorded? Did you receive the tape of the conversation?

It seems a pretty poor final response.

There are other factors that could lead to the PPI being missold. There are some very helpful information leaflets on PPI on the Financial Ombudsman website. If you can wait 6 months or so probably an idea to go to the omudsman. No guarantee of success but they will consider a host of things - including instructions given by the bank to its employees on selling PPI to customers.

Be careful about using claim companies and if you do read the small print very very carefully.

melorablack

Once they have issued a final response they are unlikely to change their decision so your best option is going to the FOS

aberdon

letter sent to the FOS today so fingers crossed:eek:

di3004

aberdon wrote: »

letter sent to the FOS today so fingers crossed:eek:

Yes fingers crossed, good luck.:D;)

aberdon

recieved a letter from FOS saying they will contact bank for further info and will pass my complaint to 1 of their adjudicators.Im taking it to be good news that they havent just said no.Is it?

di3004

aberdon wrote: »

recieved a letter from FOS saying they will contact bank for further info and will pass my complaint to 1 of their adjudicators.Im taking it to be good news that they havent just said no.Is it?

Hi aberdon,
Hopefully it will now go your way, fingers crossed.;)

dunstonh

aberdon wrote: »

recieved a letter from FOS saying they will contact bank for further info and will pass my complaint to 1 of their adjudicators.Im taking it to be good news that they havent just said no.Is it?

No. It just means that they acknowledge your complaint and will pass it to an adjudicator to look at. All its done is pass the stage whether it is a complaint they can look at or not (e.g. is the firm FSA authorised and its within their remit).

Dont read anything in to that.

aberdon

cheers Di.I thought with the bumff i got from my bank i had no chance but i explained to FOS that ive had previous loans and mortgages with no ppi then i must have been told i had to take it out with this loan so hears hoping....