Return flight delayed by 7 hours - what are my rights?

TraceB

hi everyone

just got back for a lovely holiday in tenerife, which didn't end too well when our flight with monarch was delayed by just over 7 hours!! it was due to leave tenerife at 1915 but didn't until 0230!! they took us to a hotel for a couple of hours and fed us but that was about it. so lots of hanging around with an irritable 3 year old and me being very tired (being 5 months pregnant didn't help!!)

anyway, i just wondered if we were due any compensation? does any one know?

cheers

trace

moonrakerz

See:

http://travel.timesonline.co.uk/article/0,,10295-1460526,00.html

But I have a feeling that Tenerife is not in the EU !

cheekymole

Personally I think they looked after you rather well, we've had a 10 hour delay before now and been left in the airport with a food voucher!!!!

It's worth complaining but I wouldn't hold my breathe

cheekymole

p.s. that's the same flight I'm coming home on in 3 weeks time!!!

I always think that there must be a good reason to delay the flight and would always prefer to be delayed than fly with a fault that could be disastrous. My hubby is a an aircraft engineer and they don't just delay flights for any reason

mdean

Not that long a delay - check your inurance - but I think you were well looked after

aerostar

moonrakerz wrote:

See:


But I have a feeling that Tenerife is not in the EU !

Engage brain (or Google) before commiting to typing

Although Tenerife is a long way from Spain, it is Spanish territory and therefore all passport and residency rules are the same as on the Spanish mainland.

http://www.canaries-live.com/UK/

saveapenny

With the French airtraffic control strike you could have worse.
Friend of mind is cabin crew with a well know airline and they have had to have passengers sat on the plane for 6 hours with only water or squash to drink waiting for the go ahead to take off when a slot came up..it could have been you

moonrakerz

aerostar wrote:

Engage brain (or Google) before commiting to typing


http://www.canaries-live.com/UK/

I DID engage brain before typing - I couldn't remember the exact details - which is why I said what I did.

Perhaps YOU should engage Google before typing !

Could I refer you to the HMRC (HM Revenue & Customs - to save you Googling !) web site:_

"The EU Countries are: Austria, Belgium, Cyprus*, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, The Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (but not the Canary Islands), Sweden, The UK (but not the Channel Islands)."

The Canaries are in a strange political position - just like the Channel Islands, which is why you can still get "duty free" there and not in the rest of the EU.

Your comments about residency are quite correct but threw no light on the original question, which boils down to - does the EU legislation regarding air travel delays apply in the Canaries ?
I don't know the answer, but I hoped I made a useful comment to the OP to enable them to persue it further.

Your unhelpful response did nothing !

skintscotsman

aerostar wrote:

Engage brain (or Google) before commiting to typing

Although Tenerife is a long way from Spain, it is Spanish territory and therefore all passport and residency rules are the same as on the Spanish mainland.

http://www.canaries-live.com/UK/

eejit ........

Bob63

moonrakerz wrote:

Your comments about residency are quite correct but threw no light on the original question, which boils down to - does the EU legislation regarding air travel delays apply in the Canaries ?

The rules apply either to
1) Flights originating in the EU or
2) Flights to the EU operated by an EU airline.

So a Monarch flight to the UK definitely falls under the rules for compensation. However, it looks to me like Monarch gave you what you were entitled to.

Here are the rules: http://europa.eu.int/comm/transport/air/rights/doc/2005_01_19_apr_leaflet_en.pdf

Mike

exel1966

Sounds to me as if Monarch treated you rather well and have exceeded what is lawfully expected of them. As for insurance claims, I think most stipulate a minimum delay of 12hours before any entitlement.