Need UK BT complaints dept tel no

alisont

Hi Ive been posting in the tech threads about my lack of internet access but am posting here for advice.

Basically I lost my BT broadband connection Monday - BT have in a nutshell been doing tests and had been saying it was my router, I have done all the checks and tried another router a BT hub but no luck.

Have had a tech engineer friend of a friend out last night he cant find the problem - says Its BT at fault. They then rang to say it was a fault on the line and they would send someone to sort it.

Today they ring and say Its ok now - needless to say no internet, when I ring them back they say the whole area code is down - yet our 2 phonelines are fine. I know other houses round here have no problems.

Ive reached the point of being very stressed/annoyed now - I cant get to talk to anyone other than the BT call centre.

Does anyone have any UK non call centre numbers I can try as what I want now is for an engineer to call here to set it up without the huge charge! I want to make a complaint and once our contracts up I think we need to look at leaving BT:mad: At the moment I cant see how we will get back on line and just cant face another 'going round in circles' conversation with the BT call centre!

Im online now via a pay as you go dongle which is far from ideal.

Many thanks

BT_company_representative

Hi there,

I will be happy to look into this for you. Can you please PM me with your telephone number and I will look into this for you.

Cheers
Sean
BT support

alisont

Hi Sean

Have PMd you - thanks for this, I really need some help with this as going round in circles with the call centre currently! Reported it Monday and they are still running diagnostic tests tonight:rolleyes: all we need is an engineer to come round to help us out - but dont want to be charged for the visit!

Id of replied earlier but cant get online much - depends on the signal of the dongle!!