O2 not honouring warranty

capcrackers

I have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.

After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.

I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.

I think it's disgusting that this has happened and wondered what my next plan of action should be??

Life_On_Mars

http://forums.moneysavingexpert.com/showpost.html?p=1681010&postcount=5

Try writing to the O2 CEO (see link above for his email address).

capcrackers

Thanks just emailed him, hopefully he can sort something out!