account number not known

pammie39

hi all

i have received a letter from natwest and tesco finance,re claiming back card charges. i had no statements, so had no account numbers, i wrote all my details etc name, address,d.o.b, they say that they have no details of me!!
i dont have any old bank statements to check.

any idears of how to get the account numbers??? i cant afford to pay the £10 for sar.
please help thanks!

jos004

pammie39 wrote: »

hi all

i have received a letter from natwest and tesco finance,re claiming back card charges. i had no statements, so had no account numbers, i wrote all my details etc name, address,d.o.b, they say that they have no details of me!!
i dont have any old bank statements to check.

any idears of how to get the account numbers??? i cant afford to pay the £10 for sar.
please help thanks!

They're basically lying. I sent a letter to Capital One when reclaiming my credit card charges, but could not remember my a/c no. I gave them the address where I was living at the time of switching from hsbc to cap. one. They sent me my credit card statements.

Has the 40 day period which they're entitled to, expired?
If it has, contact the FOS.

natweststaffmember

jos004 wrote: »

They're basically lying. I sent a letter to Capital One when reclaiming my credit card charges, but could not remember my a/c no. I gave them the address where I was living at the time of switching from hsbc to cap. one. They sent me my credit card statements.

Has the 40 day period which they're entitled to, expired?
If it has, contact the FOS.

Why the FOS as this is about Data Protection Act 1998 and is dealt with by the Information Commissioners Office and furthermore, she didn't send £10 which is the statutory fee so therefore, they don't have to send the info anyway?

Pammie, on the NatWest account, was it open in October 2002?

pammie39

hi an thanks for the quick reply

they sent the letter back within 1 week! i didn't request any statements, just charges back, as i'm short on cash at present ( so the £10 for an s.a.r is out of the question at the mo).

what else can i do?

pammie39

hi, the account was opened in i think 2004/2006 unsure really.

any idears what i could do???

natweststaffmember

pammie39 wrote: »

hi, the account was opened in i think 2004/2006 unsure really.

any idears what i could do???

It will cost you £10(to them not me BTW). If you know when the account was closed then NatWest should be able to locate the details for you.

stclair

Yes take some ID into a branch IE passport.

They can search for your account via your house number, post code and account holding branch sort code.

pammie39

hi there all

thanks to you all for quick responces, will give the branch idea a try.

thanks again eveyone!!:beer: