Absolutely gobsmacked with talktalks incompetence

SOOBEE

Hi Everyone

I have checked on the say no to 0870 website to try and get a direct number for the complaints team but they are all out of service, and have no luck on the normal number. Someone please tell me if I am going mad. I have had my email address for over a year the past week or so I've had difficulty logging in. Yesterday I spoke to someone who gave me a different password and I logged in ok. Today same problem, I cannot believe the so called technical advisor said to me that this is not my email address and it belongs to someone else and wait for it..... he can give me another one!!! He couldnt grasp the fact that that everything I have done over the past year is tied to that address, furthermore could not explain how its possible for two people to have the same address, how it was my address yesterday and not today, and what are the chances that someone would want to use my name and door number as their email. The manager was useless she made no effort to resolve the situation and was even stupid enough to say the guy yesterday resolved the problem as he didnt ask for my security details. If this is possible please someone let me know how as I am currently banging my head against a wall.
Thank you

OldGreyFox

Try posting on their own site www.talktalkmembers.com where their geeks hang out.

eco

I don't know why your gobsmacked with there incompetence, they are incompetant, after 3 weeks of them saying there was nothing wrong with my crackly line I gave in and cancelled.

Jemma-T

Go and get a proper email from https://www.hotmail.co.uk

It's free, well maintained and you'll have it forever (assuming you use it).