Vodafone Bill Credits

dave1983_2

Hi all! I took out a new Vodafone contract in April of thsi year and as part of the deal the salesman offered me £50 bill credit, which appears on the receipt. However, it is yet to appear on my account, and having had two bills now with no luck and they keep telling me that it'll be on next month etc would this be grounds to terminate the contract?

Also, I was advised to cancel a previous contract that would have been running concurrently to my new one and that I would get 25% of the termination fee credited to my first bill on my new contract (was £32.34 so I'd get £8.09) as this is OFCOM regulation. I am also still waiting for this!!!

Does anyone have any ideas how I go about getting the money I'm owed or walking away from teh contract as their customer services just keep saying that it'll be next month, then next month, then next month. Ta!!

top_banana

dave1983 wrote: »

Hi all! I took out a new Vodafone contract in April of thsi year and as part of the deal the salesman offered me £50 bill credit, which appears on the receipt. However, it is yet to appear on my account, and having had two bills now with no luck and they keep telling me that it'll be on next month etc would this be grounds to terminate the contract?

Also, I was advised to cancel a previous contract that would have been running concurrently to my new one and that I would get 25% of the termination fee credited to my first bill on my new contract (was £32.34 so I'd get £8.09) as this is OFCOM regulation. I am also still waiting for this!!!

Does anyone have any ideas how I go about getting the money I'm owed or walking away from teh contract as their customer services just keep saying that it'll be next month, then next month, then next month. Ta!!

For a quicker response I would post your query on the Vodafone forums at Vodafone.co.uk
This is monitored often by vodafone staff who will tend to help much quicker when you complain on their site!!!

Sorry for posting another forum, but trust me complaining on their own forum does work. They will more than likely remove your post, but then they normally contact you sometime after to discuss!!!!!
Hope it helps http://forum.vodafone.co.uk/index.php?act=idx

dave1983_2

Thanks, I'll get onto their forum in a bit. I did e-mail their customer services who said they had no knowledge of this so therefore they wash their hands and will not pay up. They even said that they show no bill credit on my sales receipt so could I post the original into them...I imagine that if I do that I will never see it again! Any further thoughts?