HSBC Debit Card Mystery

TheEffect

I have a HSBC Plus account. I phoned HSBC and asked for a Cheque Guarantee Card. They posted me one. I activated and all was great. I withdrew cash, it was fine, however when I went into any store/shop, it said 'Incorrect Pin' anytime I used a chip and pin. Works fine at any cash point or online though.

Phoned HSBC, they said there must be a problem with the chip in the card, so they sent a new card out. Got the new card, it works in cash machines, but not in any chip and pin device. Still paying incorrect number.

Went into HSBC Branch today, the guy 'Unlocked' my PIN on the cash machine, as well as changed my PIN number. I tried withdrawing cash after this, it was all fine, tried in a shop, still incorrect pin.

Staff in the branch had no idea what was wrong and just said 'we'll order you a new PIN, but as your pin is working now, I'm not sure if it's going to make any difference'.

Phoned HSBC Plus helpline, they said they have never come across this problem before and have no idea what to suggest, apart from waiting for the new pin and trying again.

Any suggestions on what the problem could be?

Lokolo

You're "special"?

CocoPopsLover

Lokolo wrote: »

You're "special"?

lol, as funny as that may be, it wasnt helpful

Id say wait for the new pin too and then take it from there!

never-in-doubt

Lokolo wrote: »

You're "special"?

he is the special one

Bunny_Mad

Where are you keeping the card? Is it ever near magnetic forces?
This can play havoc with the magnetic strip which contains the information stored in your card.
Thats all I can think of, sorry.

debster369

Bunny_Mad wrote: »

Where are you keeping the card? Is it ever near magnetic forces?
This can play havoc with the magnetic strip which contains the information stored in your card.
Thats all I can think of, sorry.

I'd suggest the same or possibly a fault of the machine in the shop. Have you tried in more than one shop?

Extant

Bunny_Mad wrote: »

Where are you keeping the card? Is it ever near magnetic forces?
This can play havoc with the magnetic strip which contains the information stored in your card.
Thats all I can think of, sorry.

Chip & PIN - nothing to do with mag strips here.

System

It sounds as if the card is faulty - i'd suggest getting them to order you a replacement.

TheEffect wrote: »

I have a HSBC Plus account. I phoned HSBC and asked for a Cheque Guarantee Card. They posted me one. I activated and all was great. I withdrew cash, it was fine, however when I went into any store/shop, it said 'Incorrect Pin' anytime I used a chip and pin. Works fine at any cash point or online though.

Phoned HSBC, they said there must be a problem with the chip in the card, so they sent a new card out. Got the new card, it works in cash machines, but not in any chip and pin device. Still paying incorrect number.

Went into HSBC Branch today, the guy 'Unlocked' my PIN on the cash machine, as well as changed my PIN number. I tried withdrawing cash after this, it was all fine, tried in a shop, still incorrect pin.

Staff in the branch had no idea what was wrong and just said 'we'll order you a new PIN, but as your pin is working now, I'm not sure if it's going to make any difference'.

Phoned HSBC Plus helpline, they said they have never come across this problem before and have no idea what to suggest, apart from waiting for the new pin and trying again.

Any suggestions on what the problem could be?

never-in-doubt

Heng_Leng wrote: »

It sounds as if the card is faulty - i'd suggest getting them to order you a replacement.

............with a new PIN as well, to reset the whole process. :beer:

Andy_Ches

Seems a bit strange that two cards do the same and not work.

glider3560

Try the new card in a completely different shop. It is unlikely, but one shop's terminal may be messing with the chip on your card.