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Item doesn't fit buyer

jakesmummy05
jakesmummy05 Posts: 69 Forumite
in Ebay, auctions, car boot sales, post & parcels
I sold a top and it doesn't fit the buyer.
She sent a really rude message.
I have replied asking her to send the top back and I will refund the price of the top but not the posage as there is nothing actually wrong with the top.
Do I have to pay postage back or not?
Not sure of the rules.
Make £2012 in 2012: £27.60/£2012
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Comments

  • tyzer2001
    tyzer2001 Posts: 545 Forumite
    I don't think you have to refund her at all! If the item is the size you said it was, it's not your fault if she doesn't know what size to buy!
    No, Mr A, that is NOT 'Great news'!!:D

    Wombling totals: Oct = £243.32 - £93.32 over target!
    Nov Wombling Tally: £27.36 so far... behind target :(
  • kandyflossxxx
    kandyflossxxx Posts: 45 Forumite
    :mad:
    jakesmummy05 wrote: »
    I sold a top and it doesn't fit the buyer.
    She sent a really rude message.
    I have replied asking her to send the top back and I will refund the price of the top but not the posage as there is nothing actually wrong with the top.
    Do I have to pay postage back or not?
    Not sure of the rules.
    :mad:
    she sounds like a stupid woman,i have bought lots of clothes of ebay,if they dont fit i just put them up for sale,its not your fault.DONT GIVE HER A REFUND,ID REPORT HER FOR BEING RUDE!!!!:eek:
  • emweaver
    emweaver Posts: 8,419 Forumite
    I agree dont refund. Send her a snotty message back
    Wins so far this year: Mum to be bath set, follow me Domino Dog, Vital baby feeding set, Spiderman goody bag, free pack of Kiplings cakes, £15 love to shop voucher, HTC Desire, Olive oil cooking spray, Original Source Strawberry Shower Gel, Garnier skin care hamper, Marc Jacobs fragrance.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    It depnds on whether you are a private or business seller.

    As a private seller, you don't need to refund at all. As she has already been rude, I would be inclined not to.

    If you are a business seller, the DSR rules may apply.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • missymugwump
    missymugwump Posts: 1,171 Forumite
    Shes trying it on

    Buyer beware she should of asked more questions about measurements prior to purchase

    Tell her to re sell it and block her bidding on your auctions and block her email

    Shes playing on your good nature
    "Very funny, Scotty. Now beam down my clothes." :cool:


    All truth goes through three stages. First, it is ridiculed. Then, it is violently opposed. Finally, it is accepted as self-evident.
  • motorguy
    motorguy Posts: 22,619 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Tell her you've rethought it, and its not your fault the item doesnt fit her.
  • F&L
    F&L Posts: 570 Forumite
    You don't have to refund postage. I would also offer a refund excluding postage as buyers can raise a "significantly not as described" dispute via paypal and then they get a full refund. I've had this happen to me and these sort of disputes tend to always go in favour of the buyer.
  • hethmar
    hethmar Posts: 10,678 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Car Insurance Carver!
    Most people - unless its a designer top with a huge value - would put it down to bad luck. Ive bought a few items of clothes on there which have not fitted properly when they arrive, I just bung them in the local charity shop
  • kizdeb
    kizdeb Posts: 132 Forumite
    Part of the Furniture Combo Breaker
    Do not refund if she is too stupid to not order her size then it's her own fault
    If the world didn't suck we would all fall off ;)
  • *LoopyLaura*
    *LoopyLaura* Posts: 498 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    No chance would I offer a refund! So rude asking for a refund just because SHE doesn't fit IT!! Stand your ground!
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