Special Delivery said phone has been delivered but it hasn't - help!

Anic

My friend ordered one of the 12 month free line rental mobile phones from e2save which was sent special delivery yesterday (guaranteed to arrive by 1.00 p.m. today). She opted for it to be delivered to work as she is the receptionist and sits at the main door that everybody has to come through.

Anyway, special delivery didn't turn up and she checked Royal Mail's website. According to that it has been delivered!!! She called the Royal Mail number and they confirmed it has been delivered but they cannot provide proof of signature for up to 72 hours and there is nothing else they can do at the moment as it has definately been delivered.

As I said, she is the first point of contact for any deliveries so it wouldn't have gone to a mailroom or have been signed for by anybody else. E2Savestate that once deliveries are accepted and signed for they cannot accept responsibility for what happens to them afterwards.

I have suggested that the Post Office may have attempted to deliver the parcel before the office opened and as nobody was they they have taken it back in the van and might hopefully try to deliver it again tomorrow but if not any idea what she can do? Is it her word against theirs? If so, how can she prove to E2Save that it wasn't accepted and signed for if the Royal Mail said it was?

Any help would be appreciated.

richardjames73

They should be able to check and advise who exactly signed for the package. This happens a lot at our work place, if someone signs for a package and then forgets about it and leaves it on their desk.

raj75

I recently got a special delivery to be delivered to my home. Since I was not in home, they left the "while you were out card". But tracking the reference number online it said the package was delivered.

When I went to Royal mail office and got the package, I asked about this. They said sometimes there could be a error/delay with the system. May be same with your case. Contact your local royal mail with the tracking number/address, they may answer you.

Anic

raj75 wrote:

I recently got a special delivery to be delivered to my home. Since I was not in home, they left the "while you were out card". But tracking the reference number online it said the package was delivered.

When I went to Royal mail office and got the package, I asked about this. They said sometimes there could be a error/delay with the system. May be same with your case. Contact your local royal mail with the tracking number/address, they may answer you.

Thanks for your reply - that is what I said to might have happened - unfortunately she wasn't convinced and was beginning to panic - unfortunately by the time we realised it wasn't going to be delivered the sorting office was closed (it is only open in the mornings) so hopefully it will turn up tomorrow.

MissG_2

I had the same problem yesterday. I got up late and sometimes we dont hear the bell ringing, i knew i was expecting the phone to arrive so i checked Royal Mails website to see of they had attempted to deliver it and they hadnt.

I kept an eye on the website in case they updated saying they had attempted a delivery but i didnt answe or somthing.

No change and then about 12.15pm it changed to being delivered, i rang them and they said somtimes the posties confirm delivery if they know they will get there before the 1pm deadline to avoid the compensation payment.

The best thing i would say is for your friend to contact customer service tomorrow and insist on being put through to the delivery office concerned and pck it up with the manager there becuase they have clearly either done the above or delivered to the wrong address and it needs to be sorted.

Good luck

Anic

Well - panic over.

Although she had stipulated her workplace to have the phone delivered to, E2save posted it to her home address. The postman left it with a neighbour (I didn't think they were allowed to do that - I thought they had to take it back to the depot- but that is another issue).

She had opted to have it delivered to work because she knew there was nobody in the house all day and she doesn't get home till late at night

Thanks everyone for your help.

Slayerx

Glad to hear it got sorted but that was really bad of it to be sent elsewhere and cause unnecessary panic like that.

Tom_Saunders

is a silly boy delivering a special to a neighbour. That is Gross misconduct and likely dismissal..........

virgo17

Tom_Saunders wrote:

is a silly boy delivering a special to a neighbour. That is Gross misconduct and likely dismissal..........

You are of course technically correct.

Speaking for my own regular postman however. He will sign for recorded delivery items and leave them at a pre-agreed location on my property. This saves me one hell of an inconvenient journey of 12 miles round trip to the sorting office, made more inconvenient by the fact the my wife and I work Mon to Fri - 9 til 5. The thing he won't do is leave a SD delivery and I admire him for that.

Everybodys experience with their postie is different but mine is excellent and I reward him every Christmas as he is excellent.

And yes, I know he is breaking all the rules to sign for a RD item. In all the years he has been calling here, nothing has ever been unaccounted for.

V.

*!*HIBS*!*

Tom_Saunders wrote:

is a silly boy

There are female postal workers, they are not all male! :rolleyes:

As for

delivering a special to a neighbour.

Postal workers sometimes know it can be far/difficult for people to get to the nearest sorting office and if a neighbour is willing to take delivery then why not? Here is an example for you to think about. Ok, you have ordered your phone to be delivered to work and its a SD parcel. You don't sign for it, but it gets signed by a colleague. Is the postal worker correct in accepting a signature not from the actual person who it is addressed to and walking away? If we use this in the context of leaving a SD parcel with a neighbour and they sign for it. Is the postal worker correct in accepting a signature not from the actual person who it is addressed to and walking away?

Are both of your answers the same? :think: No? :shocked: If you have answered Yes to the first part, why No to the second? Surely its the same end result, the postal worker is accepting a signature that is not from the person to whom the parcel is addressed to.

If you answered No to both questions then either you stick to the rules like superglue or you have a strict boss!

Sometimes if the postal worker is trustworthy, i.e. does your rounds regularly then they might agree to do this, however I agree that we have to be careful who we leave mail with, not only could the neighbour deny the situation happened and gain new goods, but the postal worker could get dismissed or has to fined which comes out of their pay. Then again, that's the reason we have rules in place so that if a situation does occur then there ways to go about to solve it.