Direct Debit Indemnity - what do I need?

agsnu

Andy_Ches wrote: »

Yes it is. It is still part of the direct debit 'process.'

That's like saying growing wheat and kneading dough are the same thing because they're part of the bread-making 'process'.

Andy_Ches

I refuse to comment any further, it was clear what the op meant.

dm1983

Vodafone are now claiming they have never received this double payment.

A few months back they passed it on to a debt recovery firm and I sent them a copy of the email I had received from vodafone confirming that I had made a double payment and advising me to arrange a direct debit indemnity with the bank.

I heard nothing back from them so I presumed this was sorted out.

Now Vodafone have this account showing as a default on my credit reference file.

Any advice as to how I should procede?

rb10

dm1983 wrote: »

Vodafone are now claiming they have never received this double payment.

A few months back they passed it on to a debt recovery firm and I sent them a copy of the email I had received from vodafone confirming that I had made a double payment and advising me to arrange a direct debit indemnity with the bank.

I heard nothing back from them so I presumed this was sorted out.

Now Vodafone have this account showing as a default on my credit reference file.

Any advice as to how I should procede?

http://campaigns.vodafone.co.uk/complaints/

JohalaReewi

dm1983 wrote: »

Vodafone are now claiming they have never received this double payment.

Now Vodafone have this account showing as a default on my credit reference file.

Any advice as to how I should procede?

Pop over to the Debt Free wanabe forum and ask there.
They have standard template letters you can send out and will be able to advise you about getting the default removed.

Always deal with the debt colleciton agency in writing. Don't discuss anything on the phone with them ask for it in writing.

dm1983

I've now managed to get Vodafone to accept a payment for the amount I was due (less than they were claiming).

They are however so far refusing to remove the default (which I never got notice of in the first place).

Vodafone

Hi dm1983

This has clearly been very time consuming for you to reach this stage.

If you'd like any help getting any answers I'd be more than happy to help. Feel free to get in touch with me by sending an email from here with your username and a link to your thread. When you send the email make sure you include the code WRT135 in the subject line so that it routes straight to my team.

All the best

Kirsty
Web Relations Team
Vodafone UK

dm1983

Strangely, this default has disappeared on equifax.

It is still showing on Credit Expert though.