Next sale?

rachel.jones88

Hi everyone im looking for a cardigan for my little boy.had a look in my local today but couldnt find any and they have been sold out online for a while before the sale started.
its a lime green and grey striped hooded cardigan with buttons down the front and a monkey logo on the front, the item number in the directory is 438-170-X43 page 717 of the spring/summer brochure
If any ebayers hav picked one up 2 sell in age 2 - 3 or 3-4 years , would you pm me please :-) id be very grateful

TIA xx

Cazo

ellilew wrote: »

Be glad you shopped online. I went into the store today and I have only just realised they have charged me twice for a pair of £8 trousers for my oldest DS. Got to go back tomorrow and try to get a refund of £8 otherwise they would have cost me the original £16! Really expecting a big argument in there tomorrow. :mad:

I checked my receipt and was also charged twice for an item. A pair of black jeans costing £15 in the sale is not costing me £30 :eek: I hope I get my money back!

lola34

I got on the website yesterday morning which was fine had no probs then popped to the store dinner time wanted tshirts for DS1 and DS2 age 6 and 10 managed to get 1!!!!!!! in an age 6, they had 2!!!!! in a size 10 but one was boring and the other he already had!!!! what are they playing theres normally loads more than that - of course in the girls section it was about 3 times bigger than the boys

boojims

Really weird............ I've got Quidco tracking for my VIP slot (which I know will be declined), but I never went through Quidco!!

Anyone else had this?

ladyV

boojims wrote: »

Really weird............ I've got Quidco tracking for my VIP slot (which I know will be declined), but I never went through Quidco!!

Anyone else had this?

This happened to me too! Really strange. I didn't even bother going via Quidco due to no payouts on VIP sale. Imagine my surprise when I logged into Quidco the next day to see it had tracked.

Hope it's a glitch and they pay out!

Batgirl

Does anyone know if I can return some sale stuff tomo or not til tuesday.

Thanks :beer:

amcl

My local next advertises that they will accept returns from tomorrow, hth batgirl

familyfitz

That's great - hoping to return some directory stuff ordered before going on hol but arrived while away so keen to return asap

Chester85

Batgirl wrote: »

Does anyone know if I can return some sale stuff tomo or not til tuesday.

Thanks :beer:

The whole 'no returns' thing is really just an offput gimmick by Next as a company.

We would never (and I've certainly emphasised this to my staff) turn down a customer who has queued, regardless of marketing, for an exchange or a refund and any store that has done this should be immediately reported to head office. A lot of the time its because the queues are so large and so many of you buy a several hundred poundsworth of goods and want to return just as many which is unfeasible on a sale day with huge queues

I know during sale the usual service tends to go out of the window with the staff and customers equally harassed. The staff cope well with the usual influx of what we term 'non-Next customers...i.e. - those who only shop at the sale and wouldn't shop at regular prices' but you should be able to exchange or refund.

The only reason those signs are up is to deter returns hitting profit on the first day and generally speed things up. The usual address and postcode taking details are taken down for around 5 days so the transaction is as quick as scanning and crediting the account and all staff are automatically authorised to return (some are restricted during normal trade) Some stores now operate a returns and exchange desk (generally the smallest or quietest department (Home or Kids)

As for those fitting rooms. They are closed on the first day and we know its a pain and its not because we want you to spend the money its that we simply couldn't cope with the demand and we need somewhere to store our stock (sale replen) and fixtures (for launching new things) We try our hardest to open at least half the fitting rooms the next day for you! In all honesty the way the store runs the operation is slightly bizarre.

Personally, if it was my choice I'd close the store on the Friday and set the whole thing up then. Much less hassle from Friday customers entering a half closed off store and easier for staff to work in! (Though not cost efficient!!)

And for those returning and 'buying back' sale goods. Head Office line is that it is to store discretion so don't expect an automatic money back. One policy is to take the goods back and give the full price refund then hold the stock for 24hours and put it back onto the floor. Not great customer service but it will deter the minority who do that (wear the clothes, wash them then return for the £10 off!...rather naughty!)

I do hope you all enjoyed the sale and got your bargains. I certainly think those of you who shopped online will have enjoyed more choice than our instore friends as we generally suffered with stock levels and a large intake of 'mid season sale stock'

emweaver

surely next dont refund worn and washed clothes?