virgin broadband

beattiesman

am currently on 2 mg broadband with virgin have registered for the 10mg upgrade a few days ago it says its available in my area now. do they automatticly download it or do i have to do anything have not recieved any feedback off them

DoshSaver

You may well ask!
The answer I got was it is being done gradually throughout different regions by them but they have indicated they want users to do it themselves. (This is I believe is to give users the warm and comfortable feeling of “Opting in”.
I resisted until I got notified on 26th May the price will jump from £10 to £20 per month for 2Mbs and the rest is history - see this link for the rest of the explanation
http://forums.moneysavingexpert.com/showthread.html?t=1021885
It will be done eventually automatically though.

NOTE THIS: They are Capping, Shaping or sometimes called Traffic Managing the "Old" "M" 2Mbs bandwidth NOW called "S" if you elect to stay on it and they are NOT telling you!

I have been quite happy with 2Mbs as well for the last 3 years.

However, on 26 May I got notification that my bill would increase. So I naturally phoned them again and negotiated to stick with 2Mbs. What they OMITTED to tell me was that the downloads would be choked to 200MB using throttling (Capping, Shaping or sometimes called Traffic Management).

After a few days I started to notice a sluggish performance and then spent 3 days calling Tech support to find out why my bandwidth had plummeted to 0.5Mbs at certain times (every day) from 2Mbs.

Eventually found out that they were reluctant to permit customers staying with 2Mbs but was possible. But they want everybody over to 10Mbs (with the price hike).


I explained I was not a high user - they agreed- but the traffic management policy would be adopted for anybody that remains on 2Mbps. I do not down load much, typically “updates” or watch videos (1 hour per month perhaps via watch again such as BBC iplayer) but the "New" and secret 2Mbps is only for very very light browsing and downloading emails - be warned!
It amounts to about 6Gb per month inside hours 9am to 21:00.

I am now looking to leave, which is a shame but jumping from £10 to £20 per month for bandwidth I do not need is too much of a hike.

beattiesman

didnt have to do anything put computer on today and ive got 10gb b/band :j