Virgin Media - One Big Disappointment

not_loaded

So, first week of April boasting of the super ‘free’ upgrade all customers will get.

What I actually have now is 10% bigger bills than I did at the date of that letter

They don’t actually supply 2meg or even close to it the majority of the time now.

When I phone them to complain they patently deny any choking of the 2meg. A couple of calls ago they even denied their previous commitment to the upgrade this year!

I also have a poor TV picture via an ancient box that heats the room in the winter, and installed TV items paid for dutifully on time every month which they ‘no longer support’.

Unless I pay over £100 for Vplus and sign up for twelve months I’m stuck with the old defective equipment.

The promised ‘late July’ 10meg upgrade did not happen, despite assurances it would.

Guess what? Now the promised ‘late August’ 10meg upgrade did not happen, once again despite repeated assurances it would. :mad:

Abysmal lousy rotten miserable shabby service, Virgin Media.

If you’re thinking of changing to Virgin Media, DON’T! They lie, cheat and deceive.

skintbex

Ah Virgin Media. They're going to get back to me about my complaint in the next 7 days apparently, unless they disconnect me and pass my 'debt' on to a debt collection agency first as promised in the other letter I got from them this week.

Ah yes 'debt' The word implies services or goods received and not paid for yes?

Well as VMs policy is to cease your sevices if you don't pay, but continue to charge you for them, demand you pay it all before they reconnect you THEN give you a 'discount' the following month (!!!!!!?), I'm not sure there IS a debt.

Don't even get me started on the 'payment handling fee'

Cretins.

As for the modem - apparently UPS or whoever tried to deliver it and would come back. They didn't try to deliver it (I was in all day that day), and they never came back. Hmmm.

Have told them I will pay the bill when they;

a) Remove charges for services I have not received
b) THat includes late payment and 'handling' fees
c) Send me a new modem that will give me a 10mb connection
d) reduce my bill to take account of the fact that for 4 months of my contract I couldn't get the connection due to an ancient modem
e) Apologise. Profusely.

Well, I'm ever the optimist......

angle

You should check out the following website https://www.virginmediahell.gwr.bz

not_loaded

skintbex wrote: »

Ah Virgin Media. They're going to get back to me about my complaint in the next 7 days apparently, unless they disconnect me and pass my 'debt' on to a debt collection agency first as promised in the other letter I got from them this week.

Don’t hold your breath waiting! Their new policy seems to be to make any complaint into a sales call.

Within seconds of calling they’re onto what they can offer you for only £nn per month more.

VM, I just want what I’m already paying for!!!

skintbex wrote: »

a) Remove charges for services I have not received
b) THat includes late payment and 'handling' fees
c) Send me a new modem that will give me a 10mb connection
d) reduce my bill to take account of the fact that for 4 months of my contract I couldn't get the connection due to an ancient modem
e) Apologise. Profusely.

Well, I'm ever the optimist......

Good luck!

Bin there and done that, except for points a and b.

Their equipment is garbage. They have no idea whatsoever about customer service.

If I weren’t moving away soon, I’d have told them where to stick their hot running plastic boxes ages ago.

patman99

If you haven't done so already, watch this weeks 'Watchdog' on BBC iPlayer, They have a piece on VM.

Also check-out 'youtube' and search for 'Virgin bills dead people'.

not_loaded

Oh heck, I’ve just been passed around Virgin Media’s telephonic world of people who know nothing about the service they supply. After six different operators I had to give up. They are going to get ‘someone who knows’ to phone me back apparently.

The latest update: They started messing about with the bypass channels a week ago and wrecked TV, broadband and telephone, all three, for over 24hrs. A lot of people from Guildford through to Wokingham were completely cut off.

This afternoon they’ve switched off the bypass channels altogether.

Two weeks to Christmas and they kill off a customer’s ability to watch and tape programmes.

Their marketing people must be completely clueless. Why, in the last two years or so (don’t want to rush you VM) haven’t they engaged their brains and identified the marketing opportunity? I yet again explained this lost sales opportunity to someone this afternoon and they didn’t understand the simple logic of cutting off a longgstanding service and not offering to replace it with Vplus.

Time to go… :rolleyes:

not_loaded

Well, they are still in denial, but my exit strategy is fully worked out now.

Yay!

Goodbye to VM at a one-off cost of £130. That’s opposed to staying with them for another year of insults at a cost of £600ish. (assuming they have absolutely no price increases for 12 months)