Barclays really have rubbish customer service

hippey

After a recent problem with Lloyds, which was an internal error, but later I found out there was a bit of a coverup, I though I would move my account.

So back to the market and Barclays stood out with the ideal account, I had worked for them about 7 years ago and they were not the worst then.

So, did an application for a Premier Life account online, took my ID & V into the branch, this was after making an appointment to ensure I wasn't waiting for hours to see someone. The wife and I only really have early Saturday mornings to sort this type of thing out. I was suprised as the advisor called me back within half hour to confirm the appointment and what I needed to bring, so far excellent!

However, in we go, and an hour and a half later the advisor is struggling a little bit, goes out the room a number of times and eventually comes back saying its all done, except the overdraft as she needs to speak to the premier manager on Monday. I had already explained that due to my employers vetting I have to be careful with credit searches and did not want another (they had already done one when I applied online) and that I wanted to use the account transfer service and have the same facilities I had with Lloyds. She stated all of this was fine and I would get the same services & limits.

We signed so documents went on our way, then yesterday I just happened to pay some cheques intot he account and then found out that all was not well.....

Debit Cards - not ordered, Overdraft - none, Account Transfer Service - not applied for, New Barclaycard application - credit check done & application completed. (I already have a BCard), Personal Details - incorrect.

So I tried to get this organised, one branch member of staff just shrugs her should had says "I don't know what to do", and gave me the mobile number of my premier manager, call him - his assistant says the account wasn't set up correctly, I have to speak to the Personal Banker who opened it, called the Premier call centre - complaint logged they send message to Prem manager saying he must call me to sort out - didn't call!

Another call to call centre - told person who opened account will call me back within 2 hours - didn't. Although I did collect the correct forms for the account transfer service from another branch. They advised that the overdratf will be matched from my previous bank when I show them proof - explained I have it, where do you want it? Long silence then - take to a branch they will do it.

The farce continues today, as I need to take these items to a branch to get this sorted, and the Premier Manager never got back to me, which is just rude! And lots of barclays staff were rowing for shore when these errors were found out. I know the Debit cards have been ordered now by the call centre.

I was just shocked, stunned and suprised and the poor level of customer service and attitude of "They did it, not my problem to sort out" and such poor levels of care.

I will let you all know what happens next!

Extant

Call 0207 116 7488, that's Retail Bank Customer Relations.

Yes, that is unreasonably poor service and not representative of the norm, or what you should be treated to in applying for a Premier account.

hippey

Thanks for the number I will be calling them tomorrow, had two more interesting converstations today at a branch and the Prem call centre.

In the branch I found that I had 5 BBA applications at various stages of incomplete or status 1, 3 OD Apps that were incomplete, 2 Connect Card Apps... Both at 1, and a Prem B/card which was refused on 5/6/09 but then another application was opened on the 9/6/09.... And now they want 3 months of statements from previous bank plus proof of address and proof of employment. All of this would have been okay if they had told me on Saturday!

We have managed though to get the Account Transfer Service going..... a little bit better, the prem manager is still not responding to requests to call me.