New report post email reply

Poppycat

I see we now get a reply to an email regarding reporting a post. Normlaly just get a email to say its been removed or edited etc.


Still nice touch


Thank you for your abuse report to MoneySavingExpert.com

This is a short message to inform you that your report has been successfully received and will be reviewed by a member of the Forum Team in due course. If necessary, a member of the Forum Team will contact you, however due to the volume of reports we receive, we are unable to reply in every case.

Should you need to contact us regarding this report, please quote report ID #xxxxxxxx in the subject line. If replying to this email, please do not alter the subject line.

Kind Regards

trafalgar_2

nice one,at least now we know it's definately been recieved

helen21_2

trafalgar wrote:

nice one,at least now we know it's definately been recieved

Christ hun, some will need to empty their inboxes :rotfl:

MSE_ForumTeam1

Hi there,

We've put in a new system that will make the way we deal with abuse reports run more smoothly. There is nothing different from your side of things when you report posts. From our side, they are all far more organised in a database which means we are able make sure all reports are dealt with and we don't duplicate each others work.

We have been testing the new system extensively over the past couple of weeks, but if you do notice any reject messages, or threads that are not dealt with within a couple of days of reporting - Please let us know.

As the email says, when you reply to a message, please don't change the subject line. This keeps the replies matched up with the reports. You may not always recieve a personal reply now, primarily if you are reporting spam that is already reported. All reports are still read and acted upon however and you should always recieve an email to say your report has been recieved successfully.

Hopefully this system will save time for everyone and help us contentrate on the more complex forum issues.

Many Thanks

Poppycat

Good to hear so far new system working. Hopefully things will run smothly and the work load lesson perhaps it may even give you some extra time to enjoy life at the local j/k

trafalgar_2

helen21 wrote:

Christ hun, some will need to empty their inboxes :rotfl:

It was ONE of my suggestions a long long time ago:rolleyes: ..................knew they'd get round to it .:D

helen21_2

trafalgar wrote:

It was ONE of my suggestions a long long time ago:rolleyes: ..................knew they'd get round to it .:D

well all i can say is i hope they dont see ther other ONES through :rotfl:

Poppycat

LOL ...,,,,

helen21 wrote:

well all i can say is i hope they dont see ther other ONES through :rotfl:

smelltrouble_findchicken

helen21 wrote:

well all i can say is i hope they dont see ther other ONES through :rotfl:

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

helen21_2

Flippin eck thats 2 more that i aint on there ignore list, wow thats now a grand total of two :rotfl: :rotfl:

tigermatt

I just sent a report and thought it was a nice touch when I received the auto response message to confirm that the email was received. At least now the abuse team won't duplicate each other's work and all reports can be traced I suppose.