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Refund for item only not original amount
Comments
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Just had a look through their T's & C's - they do have a section mentioning DSR see s7 here http://www.overclock.co.uk/terms.html.
They state in 7.5 "you will be refunded any sums you have 'been' paid ...." (I've quoted the word 'been' as that's clearly a typo).
They also state (7.4) "you will be responsible for returning the item at your cost"
Therefore you are not entitled to the cost of return postage but are entitled to the full amount you paid out (including the original postage costs), which fits in with the use of the word any in 7.5.
As suggested before send the link to them and remind them of their obligations under DSR.0 -
Received this back from the co. following a gentle reminder of their obligations:
Apparently (I assume they mean the http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html#Q4DoIhavetopaytoreturnthegoods )
"this doesnt cover the costs of postage for unwanted item ordered in error" latest reply from customer service0 -
Received this back from the co. following a gentle reminder of their obligations:
Apparently (I assume they mean the http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html#Q4DoIhavetopaytoreturnthegoods )
"this doesnt cover the costs of postage for unwanted item ordered in error" latest reply from customer service
Read my post #16 above again, they are obliged to return the outgoing postage if you comply with the DSRs, (inform them in writing within 7 working days, beginning with the day following delivery), and the return postage if they did not inform you to the contrary prior to delivery.
Click on the link in that post. every thing you need is in the OFTs guide.Don`t steal - the Government doesn`t like the competition0 -
Read my post #16 above again, they are obliged to return the outgoing postage if you comply with the DSRs, (inform them in writing within 7 working days, beginning with the day following delivery), and the return postage if they did not inform you to the contrary prior to delivery.
Click on the link in that post. every thing you need is in the OFTs guide.
Have already responding to them stating this once will do so again, but they seem inclined to ignore this.
Return postage was my responsibility as per their T&C's0 -
edited for the wrong overclockers! lol0
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Sorry to hijack this thread but so does that mean all the shopping channels should reimburse you the P & P if you send an item back, They usually give you 7 or 10 days and they actually say on air that you will be refunded your money less any P & P, so i presume that this is illegal too.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
pulliptears wrote: »Ahhh good old overclockers...... they seem to be good at this type of thing. Their store is up the road from me and of the 6 guys in an office on an industrial estate Id love to know which one is their "trading standards department" lol
Anyway, if its any use to you, here are all the details for Stoke on Trent's trading standards (the real one, not the guy in the office
)
http://www.stoke.gov.uk/ccm/navigation/environment/trading-standards/
You deffo on about overclock.co.uk not overclockers.co.uk ? Can't find any ref to stoke-on-trent on the overclock.co.uk webstite only Lincolnshire?0 -
Sorry to hijack this thread but so does that mean all the shopping channels should reimburse you the P & P if you send an item back, They usually give you 7 or 10 days and they actually say on air that you will be refunded your money less any P & P, so i presume that this is illegal too.
It sure is if they mean the P&P outgoing, from my link in post #16, page 1; -
1.1 Many people buy goods and services over the internet, by phone
or by mail order. These are all examples of distance selling. An
increasing range of goods and services are available to consumers
shopping in these ways . Businesses that normally sell by distance
means and have systems in place for trading in this way (for example
by having standard letters or emails that they send to consumers they
deal with at a distance) need to comply with the Consumer Protection (Distance Selling) Regulations 2000 (DSRs)
Similar info HERE.
More from the OFT.
Have a read through the Statutory Instrument 2000 No. 2334
This is from bullet point 4; -
"Contracts to which these Regulations apply
4. These Regulations apply, subject to regulation 6, to distance contracts other than excepted contracts."Don`t steal - the Government doesn`t like the competition0 -
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pulliptears wrote: »Yep, different one...
:o:p:o
sorry!!
Lol, that's alright, I'm a forum member of the company you were relating to anyway.0
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