sky hd problem

ellieo

:mad:just wondered if anyone could advise with a problem, my hd box is failing recordings
the message on the screen says its due to technical problems.. ive no idea what is causing this tried to ring sky tonight, but still hadnt spoke to anyone after waiting 30 mins, got fed up
thanks ellieo

jackieb

Mine sometimes does this. I usually take out the card, unplug the box and leave it for a while. If it still doesn't work I leave it unplugged overnight, or press the back up button on the box.

I had 3 HD boxes in the first 3 months due to failures. Since the warranty ran out 11 months ago, i've always got it back working again because I don't want to pay for any repairs!

Good luck.

Pokerlad

What make is the box and how long you had it? Is it all channels and recordings or just specific ones and is Anytime working OK?

ellieo

box is a thomson had it 12 months , problem with recording on all channels, anytime is working fine, tonight it failed on eastenders coronation street but its looking good so far for ashes to ashes
since problems seemed to have started since the new planner came on, not had the new sky card yet.....

ellieo

thanks jackieb will give it a go

jackieb

Mine have all been Thomson's. Honestly, mine freezes, or has failed recordings, every few months. It's a bit of a pain but most likely you'll get it working again.

macman

Have you done a forced software download on it? I would try that first, can't do any harm.

ellieo

no not tried that macman, will find the instruction book and try that tomorrow

Pokerlad

Do you get heavy pixelation while whatching channels? Most people will say the power supply is going which is a known problem on the thompsons. However it could be an LNB or tuner problem as the new EPG relies on both feeds almost constantly and feed 2 becomes the normal viewing feed and feed 1 for recording where it was opposite with the old EPG. Swap over the cables just to rule that out initially then we can start looking at the PSU.

ellieo

thanks pokerlad, we get a perfect picture no problems there