Vodafone mobile broadband

Alixday

I just wanted to caution people against signing up for Vodafone mobile broadband. When I moved house it didn't work at all and Vodafone were totally unhelpful, wanting me to pay to cancel the contract. I tried to point out that surely if it's mobile, shouldn't it work in most places? I know others have had the same problem with it being unreliable in some areas. Anyway, MSE helped me sort it so I thought I should point others in the right direction. I emailed the boss: [EMAIL="vittorio.colao@vodafone.com"]vittorio.colao@vodafone.com[/EMAIL] and after a couple of emails they dropped the charges! So many thanks MSE and I hope someone else benefits from this.:T

Guys_Dad

This forum is filled with people complaining that one network or another can't get reception in some places from one or other of the mobile carriers.
For example, I have problems at home with Orange and T-Mobile.

But, for heaven's sake, surely nobody but a very naive person or recent visitor to this planet expects mobile reception coverage in absolutely 100% of the country. None of the carriers offer this and their t&c are pretty clear about this.

Given that, it is hardly Vodafone's fault that you moved house to one of their black spots. If you were on O2, Orange, T-Mobile or 3 and moved somewhere else, you would, no doubt, be advising us to avoid whichever of them didn't cover your new house area.

As it was, Vodafone did the decent thing and dropped the charges for your contract period. Just how many of the other 4 would have done that without a bit of a fight? I don't know, but I wouldn't bet on it.

Just for the record, I have never been a Vodafone employee or customer, nor am I in any way connected with the mobile industry. Just a Grumpy Old Man who is having a bad afternoon and you have caught the flak.

Turkey_Machine

Guys_Dad wrote: »

This forum is filled with people complaining that one network or another can't get reception in some places from one or other of the mobile carriers.
For example, I have problems at home with Orange and T-Mobile.

But, for heaven's sake, surely nobody but a very naive person or recent visitor to this planet expects mobile reception coverage in absolutely 100% of the country. None of the carriers offer this and their t&c are pretty clear about this.

Given that, it is hardly Vodafone's fault that you moved house to one of their black spots. If you were on O2, Orange, T-Mobile or 3 and moved somewhere else, you would, no doubt, be advising us to avoid whichever of them didn't cover your new house area.

As it was, Vodafone did the decent thing and dropped the charges for your contract period. Just how many of the other 4 would have done that without a bit of a fight? I don't know, but I wouldn't bet on it.

Just for the record, I have never been a Vodafone employee or customer, nor am I in any way connected with the mobile industry. Just a Grumpy Old Man who is having a bad afternoon and you have caught the flak.

This is why I check with the major carriers what the service strength is like in my area and whether I'll get 2G or 3G. For instance o2 can offer 3G at my house, but 3 can't.

fozmcfc

Well to me the word mobile means that the product wasn't designed to be used in one place, but to be taking with you on the move for business or if you go away for the weekend with your laptop etc.

With 3's 15gb for £15, it would seem that more people might suddenly find their usage means that mobile broadband is a viable option for use solely/mainly at home. In that case I would definately say you should check the coverage.

Guys Dad - Love the honest "Just a Grumpy Old Man who is having a bad afternoon and you have caught the flak." - that made me laugh.

Former_MSE_Dan

Hi folks,

In terms of contacting Vodafone, they have asked me to point out that Vittorio Colao is not the CEO of the UK side of Vodafone - that is Guy Laurence who can be contacted at [EMAIL="guy.laurence@vodafone.com"]guy.laurence@vodafone.com.

[/EMAIL]Alternatively if you've got problems you can [FONT=&quot]can email the Web Relations Team via the Contact us form on its website quoting the code WRT135 in the subject

Hope this is helpful

Dan[/FONT]