Problem with ORANGE re Sony W910i

gnaril

Hi everyone looking for a bit of information and help.

I have upgraded my contact with orange and got my Sony w910i. had it for 3 months phone kept shutting itsself down and rebooting which from the forums i have seen others had the same issues. I got a replacement 3 weeks ago it has been updated with latest firmware and had master reset completed again and it still shutting itself down.

Now i have called them and their customer service agents all really nice. passed through to faults team nothing more they can do. All staff i have talked to are in agreement the phone is crap and they are discontining the phones.

Called up today again and got some girl not as nice quite confrontational. saying they will give me only like for like ie they will replace my crap broken phone with another crap phone.

I have checked on consumer direct and my understanding of it ( i could be wrong)
is that i have done what i can they have replaced, smae fault again therefore i would be entitled to seek a replacement ie a different phone at the same costs as the origional.

SHe says that orange only contracted to provide the service to me...... This im unsure of as i renewed my contract with them over the phone and THEY gave me my phone and sent it to my door. So surely this would be covered under supply of goods act.


Sorry for the long winded passage. just trying to cover all bases and hopefully one of you out there will know where i stand and what i should do.

Thanks in advance.