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Cancelling O2 contract

My DH was made redundant in Dec 08 and now needs to cancel his O2 contract. He rang up last week to do this but as he has lost his password (its ions old) they said he cannot cancel without this. He can give then all other info, bank details DOB, blood group :rotfl:etc but to no avail. He's already explained that if he can't cancel there will be no money in for the bill as his JSA expires next week. :mad:

Any advice wise people?

TIA

Susie
Susie
"A woman is like a tea bag:
you never know how strong she is
until she gets in hot water."

Comments

  • hieveryone
    hieveryone Posts: 3,865 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    As a last resort he can go to an o2 store with photo id and they can call the call centre and confirm him.

    HTH


    Bought is to buy. Brought is to bring.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If he is still in contract they will ask him to pay a termination fee equal to the amount that would be owed until the end of the contract. So he won't be any better off and will not have the use of the airtime he will be asked to pay for anyway.
    No free lunch, and no free laptop ;)
  • iceburn
    iceburn Posts: 680 Forumite
    500 Posts
    What macman has said is very true, unless they are allowing him to disconnect on discentory (cant spell) ground, or managed to convince them that removable of chargeable bolt on is ground to cancel (doubtful since it was over a week ago.) So Susie I think better tell him to call back and make sure he does not get a big final bill afterwards and why is JSA finishing next week?
  • sjc_2
    sjc_2 Posts: 685 Forumite
    How far away from an upgrade is he?

    Reason I ask is they can offer early upgrades and transfer you to a Simplicity Monthly contract, I have recently been offered and done this as it saves me £15/Mth and in effect finishes my 18 month contract 4 months early.

    You say you can't afford the Contract and wish to transfer to a Simplicity Monthly one, lowest price is £9.68/Mth IIRC, once this has gone through you can then cancel giving 30 days notice and not impact your credit score or future history.

    Just a thought.
    Cheers
    Steve
  • SusieWinwood
    SusieWinwood Posts: 253 Forumite
    iceburn wrote: »
    What macman has said is very true, unless they are allowing him to disconnect on discentory (cant spell) ground, or managed to convince them that removable of chargeable bolt on is ground to cancel (doubtful since it was over a week ago.) So Susie I think better tell him to call back and make sure he does not get a big final bill afterwards and why is JSA finishing next week?
    His 26 weeks ends today.


    sjc - How far away from an upgrade is he? not sure. I'm 'sure' he is already on the Simplicity as he only pays £15 a month as it is.

    Thanks all for your input

    Susie
    Susie
    "A woman is like a tea bag:
    you never know how strong she is
    until she gets in hot water."
  • iceburn
    iceburn Posts: 680 Forumite
    500 Posts
    might be worth posting in the benefit section cause I am sure it should carry on or move onto something else.
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