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Excellent complaint resolution from Orange PAYG
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Apologies if this should be on the praise/vent board, but I thought it would be relevant to people wanting info about mobile phones.
Today I discovered that Orange PAYG hadn't given me the 600 free text messages to which my package entitles me. I should have got them on Thursday 28th and it's now Sunday 31st. I phoned customer services to complain, expecting a long argument and not much help. How wrong I was.
The helpful bloke on the other end of the call listened carefully to what I said and checked the details I gave him. He apologised that I hadn't got my free texts automatically, and credited them to my account. I explained that I'd sent 6 texts thinking they were free and had been charged for them (60p) and had spent 25p on the call to complain. He credited my account with £1 of call charges and apologised.
I'm stunned.
Lydia
Today I discovered that Orange PAYG hadn't given me the 600 free text messages to which my package entitles me. I should have got them on Thursday 28th and it's now Sunday 31st. I phoned customer services to complain, expecting a long argument and not much help. How wrong I was.
The helpful bloke on the other end of the call listened carefully to what I said and checked the details I gave him. He apologised that I hadn't got my free texts automatically, and credited them to my account. I explained that I'd sent 6 texts thinking they were free and had been charged for them (60p) and had spent 25p on the call to complain. He credited my account with £1 of call charges and apologised.
I'm stunned.
Lydia
Do you know anyone who's bereaved? Point them to https://www.AtaLoss.org which does for bereavement support what MSE does for financial services, providing links to support organisations relevant to the circumstances of the loss & the local area. (Link permitted by forum team)
Tyre performance in the wet deteriorates rapidly below about 3mm tread - change yours when they get dangerous, not just when they are nearly illegal (1.6mm).
Oh, and wear your seatbelt. My kids are only alive because they were wearing theirs when somebody else was driving in wet weather with worn tyres.
Tyre performance in the wet deteriorates rapidly below about 3mm tread - change yours when they get dangerous, not just when they are nearly illegal (1.6mm).
Oh, and wear your seatbelt. My kids are only alive because they were wearing theirs when somebody else was driving in wet weather with worn tyres.
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Comments
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Thats standard for Orange £1 is nothing to them Orange payg charges make a killing for Orange, more profit than Orange contracts where savvy consumers don't use anything not in plan allowances !SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe
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