Vodafone re-issue 2000+ CURRENT Voda customers numbers !!!

diamonds

Well my warning about Vodafone customer services to you all considering joining V with the deal I posted ( free mobile, £40 quidco, 600mins/unlimited txt on 30 days contract with 35 EU countries & NZ/AU roaming for 3 months )
well it came true ! SHOCK ( NOT ! )......as usual Voda outshine even Voda's poor standards...........

On 26th I ordered such, 28th I recieved a email from V welcoming me to Voda & to register for their online services/billing, on the 29th the free phone & sim arrived with a unpackaged free Voda payg sim....I did not know which was which ?, no welcome pack, services info or details either ??

Today having time to do go through it I called my other mobile ( work ) to see if the port had gone through...& the number was not what Voda informed me in the email ? So I call the number & speak to a woman in Dorset, she is V payg & has been on this number for 4 years+....she was receiving texts for my order etc....to which she was replying to & being declined, the woman is in as much shock as I am of the situation.

I explain I'm porting my number across from another network & its is meant to go LIVE tomorrow, she will lose her number & will gain mine !! both :mad:

I saynoto0870 it for numbers for her to call FREE from her landline as we both have to call Voda & advise/sort out Voda's error.

I proceed to call 191 V customer (dis)service, the "boy" is an idiot & eventually transfers me to "customer accounts", the ( landline sounding ) phone rings for 30 minutes and the call is auto rejected.

I proceed to call (dis)service again, Adam is on the ball ( thankyou my god for giving me one of the minority V 3rd party outsourced care team members who has a CLUE about the product/services they offer/service ! )


Adam as soon as I have started without full explanation apologies HE & Voda are aware of the problem, informs me 2000+ customers are affected !! & the PAC team are CLOSED. Adam says I have to call back tomorrow @ 8AM.



Should the first V monkey not have informed me of such ? NO because he was not aware of anything more than his headset ringing !

So even though Voda is aware of 2000+ customers being affected with losing numbers, many of which like myself MAY have ports going through tomorrow NO PAC team is available to deal with such a stuff up, and no other Voda dept can address such....so one 4 year customer LOSES her number while another NEW customer loses his 8 year old number to that 4 year customer ????


Make the most of NOW ?????.......does that mean port OUT before you unsuccessfully port IN ?


The whole UK telecom industry & regulator are a complete " MP's expenses "
incarnation.


As all the other networks, a JOKE.........

diamonds

Vodafone website is "under maintenance", must be the website giving current customers out to new customers then eh ? Classy.........

Murtle

diamonds wrote: »

So even though Voda is aware of 2000+ customers being affected with losing numbers, many of which like myself MAY have ports going through tomorrow NO PAC team is available to deal with such a stuff up, and no other Voda dept can address such....so one 4 year customer LOSES her number while another NEW customer loses his 8 year old number to that 4 year customer ????


The whole UK telecom industry & regulator are a complete " MP's expenses "
incarnation.


As all the other networks, a JOKE.........

What would the point of the PAC team being in?? They aren't going to sort out the problem, the people I should imagine are in will be the techies sorting out the issue. As this is going to happen tomorrow, I'm guessing you don't have a crystal ball so aren't certain it will happen or the outcome when they try and sort it out, but if you do now for CERTAIN, can I have next weeks lotto numbers please

diamonds

^PAC team should be cancelling ports over ALL numbers starting on 07799 Voda issued numbers.

The issue is ALL pre-fixes of 07799 are being reissued when in use ! Voda customers with 07799 should be very concerned, you may lose your number and service if even ONLY temporary.